Title:  Manager, Customer Account Management

Job Summary

Responsible for managing specific customer accounts in accordance with DKSH’s company standards, policies, performance targets, and overall strategy. The incumbent will oversee and develop the pharmacy channel.

General Responsibilities

• Develop and implement processes and strategies (local go-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of sales objectives.
• Manage sales projection (sell-in and sell-out), stocks forecast and stocks holding. Evaluate trends and devise business output to support strategic business growth and profitability.
• Customer centric and business mind orientated, understand customer’s need and develop win-win business solution to drive sustainable business growth and profitability.
• Build and strengthen relationships with customers and endeavor to be customers’ preferred business partner in achieving sustainable business growth and profitability.
• Manage and monitor assigned customer A&P trade fund/TTA based investment according to annual allocation to ensure efficient usage of resources, where applicable.
• Monitor self and team key performance indicators achievement. Conduct regular reviews to provide feedback on achievements, performance gaps and requirements for improvement.
• Manage business discussion / negotiations, including trading terms, trade conditions, DA rate etc. to facilitate effective sales agreements to achieve sustainable business growth and profitability.
• Provide market insights and category/product trend with actionable recommendations for strategic business optimization for assigned customers.
• Provide trade activation post-evaluation analysis for review of improvement and action plan for out of plan (if any).
• Work collaboratively cross functionally with marketing, trade marketing, supply chain, customer care, client management etc. to ensure effective communication and implementation.
• Understand market environment (financial climate/trends/competitors)
• Conduct quarterly business review and business progress update for assigned customers.
• Assist in any ad-hoc projects/tasks assigned by Senior Manager.

Functional Skills and Knowledge

• Minimum 2-3 year working experience in a similar position under fast-paced environment.
• Good and effective communication, experienced in value-based selling and skilled negotiotian.
• Ability to build rapport with key clients with proven experiences in key account management.

Education

Minimum 2-3 year working experience in a similar position under fast-paced environment.