Title:  Executive Client Management

Job Summary

To be responsible for the overall smooth liaison of the assigned client portfolio/s thus ensuring excellent services is given, satisfaction is achieved and contributing to the organization’s profitability and build client loyalty.

General Responsibilities

• To manage all assigned client portfolio/s to effectively achieve the organization’s targeted financial and management objectives as determined by the management.
  Key Performance and Service Level Achievement.
• To review monthly and consolidated YTD KPI/SLAs committed with clients and to take lead using available insight to update Management on consistent malperformances and collaborating with internal stakeholders for development and improvements when needed.
• To fully understand existing T&Cs contained in the Distribution and Supplemental Agreements to ensure consistent services are provided in alignment with contract stipulations.
• To contribute insights during contract negotiation to protect DKSH’s risks and interests and ensuring fair requirements in contractual discussion.
• To build a strong relationship with all levels of client’s organization through clear understanding of the history-to-current relationship, business setup and model, client’s internal operations, preferences, to maintain a solid relationship and strive in exceeding client expectations.
• To consistently strive and maintain a position as client’s preferred business partner through detailed understanding of client’s product portfolios, business strategies, target and their competitions, to understand industry’s trends, governmental and regulatory changes and updates are consistently studied and updated to enrich the business partnership.
• To consistently contribute into achieving organizationals financial targets through marketing on existing value-added services to Clients.

Functional Skills and Knowledge

• Minimum 2-3 years working experience in a similar role.
• Demonstrate basic client management skills.
• Able to work under pressure/ pace environment.
• Analytical and quantitative skills.
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint).
• Appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions.
• Good fluency in local language and ideally in English, both written and spoken.

Education

Minimum Bachelor's Degree in Business Administration/Marketing/related field.