Title:  Executive Client Management Administration

Job Summary

Provide timely and effective administrative support to the Client Management team

General Responsibilities

• Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
• Update and prepare regular reporting of the service complaint management
• Coordinate with other key functions in the organization to gather and verify all necessary information 
• Follow established guidelines or checklists to answer routine internal and client enquiries
• Recommend possible improvements or process enhancements within the area of responsibility
• Make simple calculations to accurately compile and report statistics
• Work closely with internal departments to gather and verify information
• Collaborate with DKSH IT, Client and Operations teams for service solutions

Functional Skills and Knowledge

• Demonstrate strong understanding of clients' industry/business/products
• Demonstrate basic client management skills 
• Proven analytical and quantitative skills
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
• Demonstrate appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions
• Demonstrate fluency in local language and ideally in English, both written and spoken

Education

Certificate/diploma in Business Administration, or equivalent