Title:  Executive, Sales Operations

Job Summary

Responsible for supporting key account & IP business performance through excellent promotion execution, strong order fulfilment performance, accurate sales forecasting, and continuous process optimization.

General Responsibilities

Key Responsibilities

1. Sales and Promotion Planning support for IP & Key Account

• Consolidation of monthly key account promotion bulletin
• Update monthly IP LE sales projection report by client by store
• Highlight promotion/campaign execution gaps for IP and key account
• Maintain and upload key account sell out dashboard

2. Key Account Order Fulfilment Performance

• Monitor daily order processing and backorder status for key accounts.

• • Serve as the key coordination point between customer Supply Chain on daily order fulfilment issue.
  • Maintain key account order fulfillment dashboard and provide monthly service level KPIs performance review

3. Sales Forecasting

• Update and consolidate key account monthly forecasts.
• Track forecast accuracy, bias, and variances versus actual sales.

4. Process Optimization & Operational Excellence

• Support SOM to review and improve sales operations workflows related to promotions, order processing, reporting, and claims.
• Support SOM to identify automation opportunities and system enhancements.

Functional Skills and Knowledge

• Demonstrate sound knowledge and understanding of the industry/market/competitors/customers
• Demonstrate basic customer management skills
• Demonstrate a general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding
• Demonstrate advanced research and analytical skills
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint, Pivot Table, V-lookUp)
• Demonstrate fluency in local language and ideally in English, both written and spoken

Education

• Minimum Bachelor's Degree in Business Administration/Accountancy/ or related field.
• Minimum 2-3 years relevant work experience, preferably in similar industry.