Title:  Executive, Client Management

Job Summary

• Assisting the Senior Manager/Manager in managing the clients by attending to their queries or complaints. 

General Responsibilities

• Gather purchase order.
• Place the Purchase order in PEP system.
• Gather invoice from the generic mail ID.
• Share the documents (Invoice, Packing list & AWB/SWB) to Customs Broker.
• Update the shipment details in the respective template to monitor Receipt vs Transit.
• Follow up form customs broker on the shipment clearance.
• With reference to client Purchase Order, raise Sales Order to client in PEP system and follow the Outbound delivery preparation & invoice.
• Generate the documents (PDF) and share it to client.
• Client will advise to send mails for any Change Requests.
• Clear IDOC errors.
• Material Master updates.
• Purchase Info Record & Source list updates.
• Run the Stock Statement & share to client.

Functional Skills and Knowledge

• Demonstrate sound knowledge and understanding of the industry/market/competitors/customers
• Demonstrate basic customer management skills
• Demonstrate a general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding
• Demonstrate advanced research and analytical skills
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint, Pivot Table, V-lookUp)
• Demonstrate fluency in local language and ideally in English, both written and spoken

Education

• Minimum Bachelor's Degree in any field. 
• Minimum 1-2 years related work experience, preferably in Pharmaceutical setting.