Title:  Executive, Business Operations

Job Summary

Responsible to ensure smooth running of operations for client accounts assigned and to drive client satisfaction.

General Responsibilities

• Ensure that quality objectives and KPIs of the department are achieved.
• Responsible for the smooth running of daily operations and fulfillment of client requirements/expectations agreed upon for clients assigned to self and team. 
• Liaise with Marketing/Trade Marketing/Client teams on co-packing activities, raise subcon PO timely and monitor/manage POS Material inventory store in the warehouse to avoid insufficient POS material for co-packing jobs. 
• Work closely with Marketing/Trade Marketing/Client teams on monthly Branch Transfer and raise STO PO timely. 
• Coordinate with Marketing/Trade Marketing teams and raise documents for the update/creation of material master, pricing/bonus, product hierarchy and Master Labelling List. 
• Build and maintain good business relationship with internal teams and assigned client teams. 
• Act as a point of contact for assigned clients for matters related to daily operations.
• Act as client facing for assigned agencies in portfolio and ensure daily operations and client’s expectation are fulfilled effectively.
• Gather and report client operational results in comparison to KPIs set in service level agreements and share in monthly S&OP meeting conducted with clients. 
• Undertake additional responsibilities and duties as assigned by superior from time to time.
   

Functional Skills and Knowledge

• Demonstrate sound knowledge and understanding of the industry/market/competitors/customers
• Demonstrate basic customer management skills 
• Demonstrate a general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding
• Demonstrate advanced research and analytical skills
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
• Demonstrate fluency in local language and ideally in English, both written and spoken

Education

• Minimum 2 years experience in an operational/client management role
• Degree in Business/Marketing or related fields