Title:  Assistant Manager eCommerce

Job Summary

Responsible for DKSH’s eCommerce activity in Malaysia for our Consumer Goods Business Units. Working alongside a team of dedicated digital talent, the Assistant Manager eCommerce plays the role of key account management & strategic planning, data analytics, business & relationship development. Bringing many of the world’s favorite brands to all key eCommerce platforms, and continually deliver the best online shopping experience to consumer. 

Job Responsibilities

• Responsible for end-to-end eCommerce performance including sales, availability, pricing, listings content, listing ranking, on-site visibility, off-site traffic generation, order management, order fulfilment, after-sales service etc
• Develop and implement sales strategies and generate sales revenue on behalf of clients across e-retailers and marketplaces
• Manage reporting of sales and projected sales/margin forecasts. Evaluate trends and form meaningful conclusions to facilitate strategic decisions
• Liaise with eCommerce partners to build relationships and network, understand category and brand performance across channels and advise on strategies to drive and achieve business objectives
• Work closely with the cross-functional and cross-BU teams to ensure efficient and effective execution, leveraging support resources and standard operating procedures to ensure a reliable and consistent customer experience, aligned with best-practices (e.g. Modern Trade)
• Manage annual negotiations, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins
• Conduct business reviews and develop deep insights and actionable recommendations from post-evaluation analyses and incorporate into customer strategies
• Develop, monitor and recommend improvement initiatives on business processes, customer services and new techniques (category management, scanning, etc)
• Formulate and execute digital marketing demand-generation initiatives including but not limiting to on-site activity, social media, display, EDM, SEO and SEM
• Manages inventory (ensure stock balancing between online and offline), promotional mechanism (e.g. bundles creation, discounts activation, vouchers etc)
• Manages trade claims recovery from clients within contractual terms and full compliance of APMS in A&P control
• Support in business development efforts in developing eCommerce solutions for clients, growing pipeline for new accounts/clients, and nurture and grow existing DKSH digital client account

Job Requirements

• Bachelor’s Degree Business or a related degree or any relevance
• Minimum three to five years’ experience in a similar role
• Minimum once to two years’ experience in a managerial capacity
• Preferably from Platform, E-enabler or FMCG background
• Fluent written & verbal communication skills in English, Mandarin
• Digital savvy with knowledge of eCommerce business models, operations, technology
• Experience managing eCommerce channels
• Strong commercial and negotiation skills
• Management consultancy experience is a plus
• Plus, point if familiar with using SAP
• Good finance and account knowledge and hands-on experience on business process design, process architecture, and process levels
• Consumer-first mindset, team-player
• Strong passion in eCommerce and business acumen
• Ability to multi-task and possess excellent communication skills
• Entrepreneurial mindset that is driven, flexible and willing to learn
• Deliver on deadlines with agility and adaptability
• Positive attitude and have a change agent mentality
• Demonstrate ability to work independently and in teams at all levels within DKSH and with external parties
• Strong critical thinking and problem-solving skills