Title:  Area Executive Retail Operations

Job Responsibilities

Sales

• Drive sales generating activities to achieve sales target of the assigned outlets.

• Ensure sales collection are in order and bank into company's account.

Operations Control

• To supervise the performance of the PIC to carry out their duties in accordance with company SOP.

• To control all others operating costs i.e outlets expenses and outlet labour cost.

• To perform monthly cash audit check for outlets.

• Ensure outlet achieve good OEA results.

Inventory Management

• Ensure compliance by outlets to all set procedures for stock management.

• Proper stock accountability i.e. Stock count, ordering and usage.

• Ensure stock count & wastage within control as per KPI.

Human Resources Management

• Recruitment of outlet personnel

• To monitor/control on outlet attrition rate.

• Plan appropriate placement of staff

• Provide necessary direction on manpower planning during peak season or when necessary

• Ensure compliance to labor law when handling HR issues

Product & Service Quality

• Ensure all the product are prepared according to SOP

• Ensure outlet compliance to set hygiene standards to prepare safe foods

• Plan and organize necessary training or activities to achieve service standards

• Take corrective action to prevent recurrence of customer complaints

Marketing Activities

• Ensure proper execution of advertising and promotion activities

• Report the progress and effectiveness to the management

• Improve and monitor customer service

KPI Monitoring

• Ensure operations KPI are properly cascaded to outlet PIC and staff through proper performance goal setting, tracking and review

• Ensure KPI results are tracked and recorded

Others

• To carry out any reasonable request made by management

• To attend meeting or training session as required by management

• Monitoring pest control and maintenance of the outlets

• Set up new outlet and promotion counter

Leadership responsibilities

• Manage and oversee team’s delivery of team/function goals to drive execution against goals set.

• Drive and manage learning and development of team in the area of Retail/Outlet Operations and DKSH behavior to achieve team/function goals.

• Drive self-learning and improvement in the area of Retail/Outlet Operations and DKSH behavior as part of continuous.

Job Requirements

• Minimum Diploma/Degree holder in business related studies or equivalent

• Minimum 2 years related working experience as Area Executive in the F&B retail chain industry.

• Excellent interpersonal skills and Strong analytical capabilities

• Good written and verbal communication & presentation skills

• Self-motivated and result oriented

• Able to travel with own transport (car)

• Demonstrate fluency in English, both written and spoken

• Demonstrate knowledge and understanding of the industry/market/customers