Title:  Product Owner Digital Product, Salesforce CRM

Job Summary :

• Define and prioritize digital product roadmap features
• Collaborate with stakeholders to align requirements
• Manage product development and delivery timelines
• Ensure optimal product functionality and processes
• Monitor metrics to drive product improvements

People Leadership : 

• Scrum Master
• Technical Lead
• UI/UX Specialists
• Quality Assurance Specialists
• Developers

General Responsibilities: 

Product Roadmap and Stakeholder Collaboration:

• Define and execute the product vision and roadmap, ensuring alignment with business goals and market needs
• Partner with sales teams, customers, and other stakeholders to drive adoption of the digital products and maximize value across markets
• Facilitate cross-functional collaboration to ensure product initiatives address user requirements and deliver a consistent global presence

Customer Relationship Management (CRM) Management:

• Drive end-to-end management and development of Salesforce CRM platform, by ensuring a seamless functionalities and experience for Sales Managers, Sales Support, Marketing, and Operations
• Collaborate with product team and other stakeholders to deliver sales cycle and pipeline management features, process automations, and integrations with internal systems (SAP and eCommerce) and external platforms
• Ensure platform scalability and alignment with global and regional requirements to support diverse market needs
• Continuously optimize the platform’s performance by analyzing user behavior, monitoring outcomes, and implementing improvements
• Maintain regular communication and transparency with stakeholders via sprint demos, progress updates, and actionable insights

Agile Product Management:

• Manage backlog grooming, sprint planning, and review ceremonies to ensure high-quality, customer-centric deliverables
• Collaborate with Agile teams to prioritize features, resolve blockers, and deliver incremental value aligned with business priorities
• Own the product backlog, refinement, and prioritization of user stories based on evolving business needs and market opportunities

Functional Skills and Knowledge:

• Problem Solving: Analytical and problem-solving skills with an operational mindset and execution
• Platform Proficiency: Salesforce Sales Cloud, Service Cloud, Pardot, PIM systems, UI/UX design, JIRA, and sales productivity solutions
• Product Architecture: Solution Design, System Integrations, and  Automations & Workflows
• Development Methodologies & Tools: Agile, Lean, Waterfall, JIRA, Salesforce (SAP ERP & Hybris is a plus)
• Technology Insight: Emerging technologies, solutions, and tools
• Data & Analytics: Handle, interpret, and manage data to obtain insights

Qualification and Experience: