Title:  Manager, Technical Services (TEC VERTIV, Thermal, JR#157880)

Job Summary

＜業務概要＞データセンター向け精密空調設備の機械・電気設計的な内容までを含め理解し、改造、修理等含む機器技術管理を行う。

＜ビジネスサマリ＞エンドユーザーは、クラウドを運営するIT企業や通信キャリア・金融・E－commerce・ソーシャルメディアなど。エンドユーザーがデータセンターを建設する際に、ゼネコン・設計事務所に依頼します。当社はそのような依頼が持ち込まれるゼネコン・設計事務所向けに営業活動を行います。また、VERTIV米国本国が受注する案件（海外企業が日本に進出しデータセンターを建設）もございますので、海外案件の日本での履行も当社で担当します。

<Job Overview> Understand the mechanical and electrical design of precision air conditioning equipment for data centers, and manage equipment technology including modification and repair.

<Business Summary> End users include IT companies that operate cloud services, telecommunications carriers, finance, e-commerce, and social media. When end users construct a data center, they request a general contractor or design office. Our company conducts sales activities for general contractors and design offices that receive such requests. Additionally, since VERTIV in the United States receives orders for some projects (overseas companies expanding into Japan and constructing data centers), we are also responsible for the fulfillment of overseas projects in Japan.

General Responsibilities

＜職務内容＞

 機器性能を理解したうえでの技術サービス（アフターサービス含む）、顧客サポート業務・ 納入設備の運転チェック（情報処理の部分を含む）

 納入仕様書の作成、監修、指示（図面監修含む）

 設備据付工事の指導・監督、修理調整、トラブルシューティング

顧客に対する技術説明、仕様の打ち合わせ

技術営業補助活動（新規案件の発掘活動を含む）

<Job details>

​Technical services (including after-sales service) based on an understanding of equipment performance, customer support operations, and operational checks of delivered equipment (including information processing parts)

Creation, supervision, and instruction of delivery specifications (including drawing supervision)

Guidance and supervision of equipment installation work, repairs and adjustments, and troubleshooting Shooting

Technical explanation and specifications meeting for customers

Technical sales support activities (including new project discovery activities)

Functional Skills and Knowledge

[MUST]

・Person who has practical experience in air conditioners and air conditioner control or related knowledge and experience.

・Patience and ability to explain customer needs in a courteous manner

・Independence/spontaneity

・Ability to work in a team

・English proficiency (beginner level or above)

[Welcome (WANT)]

- Holders of "1st class pipe construction construction management engineer" or "architectural equipment engineer" qualifications are preferred.

・ Knowledge and experience in equipment construction, as well as experience in directing and managing subcontractors performing installation, is a plus.

・ A degree in mechanical engineering is a plus

Education

Degree in Engineering (Electronic, Electrical, Mechanic, Bio-Engineering) or related field

Why It’s Great to Work at DKSH