Title:  Senior Product Specialist (Pharma Sales, East Malaysia)

About the Role

What You Will Deliver

• Develop and execute targeted sales action plans informed by field experience to meet or exceed sales targets across assigned territories.
• Track progress against key performance indicators (KPIs) and sales plans, prioritizing and reviewing daily sales activities to sustain consistent performance.
• Engage existing and prospective customers through regular visits and calls to solicit orders, secure product demonstration opportunities, and communicate compelling product benefits.
• Conduct effective product demonstrations that highlight key features and customer value to support purchase decisions.
• Prepare accurate quotations, tender pricing, and commercial terms in alignment with company policies and guidelines.
• Monitor and report on competitor activities and market developments to support informed strategic decisions.
• Record and maintain accurate sales data and customer information within the Customer Relationship Management (CRM) system to enable reliable reporting and tracking.
• Identify and implement continuous improvement initiatives across sales processes and customer engagement practices to enhance overall performance and satisfaction.
• Manage customer complaints and issues diligently, ensuring timely follow-up and positive resolution outcomes.
• Respond promptly to customer orders and inquiries, communicating relevant promotions and product updates to support retention and growth.
• Collaborate with internal stakeholders to facilitate timely product delivery or installation and to strengthen relationships with key accounts.
• Administrative duties and coordination tasks as required.

What You Bring

• Degree or professional qualification in a Science- or Medical-related discipline.
• At least two years and above of relevant work experience in a similar role, particularly in the prescription market.
• Foundational knowledge of the medical sales industry, market trends, competitor landscape, and customer needs, with developing commercial selling capabilities.
• Basic understanding of regulatory requirements applicable to products within assigned territories, including handling procedures, shelf life, and warranties.
• Willingness to frequently travel outstation within East Malaysia and manage responsibilities across multiple areas as required. 
• Strong communication, negotiation, and interpersonal skills with a customer-focused approach.
• Proficiency in office productivity tools including Microsoft Excel, Word, and PowerPoint.
• Good command of English, both written and spoken.

Why Join DKSH