Title:  Windows System Engineer

Job Summary

Perform all activities related to implementation, maintaining all systems (e.g. Windows servers, VMWare, HyperV, storage, monitoring, backup, cloud, etc.) ensuring workable technology solutions that scale both technically and operationally.

Job Description

• Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
• Commission, maintain and support operating environment, system and global application(e.g. Windows servers, VMWare, HyperV, storage, monitoring, backup, cloud, etc.) to ensure high availability and performance
• Perform day-to-day operations, administration, tuning and capacity management for all systems ensuring good performance
• Resolve system issues and timely escalation of issues according to service level objectives
• Develop, maintain procedures for administration and monitoring for all systems
• Participate in evaluation, implementation and maintenance of complementary tools and solutions to strengthen performances and efficiency
• Develop, maintain disaster recovery procedure for all identified critical systems
• Adhere to established best practices, procedures, guidelines and compliance to audit and industry standards (CSV, ICS, etc.)
• Resolve escalated system issues timely and according to service level objectives
• Ensure service level adherence
• Rotational on call standby based on Team calendar

Job Requirements

• Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent;
• Up to 5 years' experience in similar role;
• Demonstrate knowledge in one or more of the following:- Windows/VMWare/Hyper-V/ Storage/Monitoring/Backup/Cloud Solutions and System Management Systems.
• Experience in deploying and supporting technical systems and data center operations environments, preferably with similar technology used by DKSH
• Familiar with IT service management framework
• Demonstrate appreciation and respect for cultural sensitivities, especially in cross-country/culture interactions
• Proven competency to handle confidential/sensitive information in an appropriate and secure manner
• Demonstrate fluency in local language and ideally in English, both written and spoken
• Abreast of the latest technologies and technological opportunities
• Proven basic numeracy and excellent quantitative analysis
• Demonstrate proficiency in Office productivity tools (e.g. Excel, Word and PowerPoint)