Title:  Specialist Technical Delivery - Salesforce

Job Description 

Position: Technical Specialist, Group Technical Delivery - Salesforce 

Business Unit: Corporate Shared Services Center (CSSC) - Group Technical Delivery / IT Applications 

Location: Menara KEN TTDI, Kuala Lumpur 

Summary: 

Deliver Salesforce technical solutions and integrations as part of the CoE Build & Deliver pillar. The Technical Specialist develops, tests and deploys features and fixes across Salesforce products, contributes to technical debt reduction, and supports troubleshooting for complex issues. 

Responsibilities: 

• Develop and enhance Salesforce functionality using Apex, LWC, flows, and declarative configuration where appropriate. 

• Build and maintain integrations (APIs, middleware, batch/async processes) aligned with security and data standards. 

• Execute unit testing, participate in system/integration testing, and support UAT defect fixes. 

• Support deployments and post-release stabilization; follow change controls and release procedures. 

• Troubleshoot defects and incidents; support RCA and implement corrective/preventive actions. 

• Contribute to refactoring and technical debt reduction initiatives, improving maintainability and performance. 

• Maintain documentation for developed components, integrations, and operational runbooks. 

Functional Skills and Knowledge: 

• Hands-on Salesforce development and configuration skills (Apex, LWC, Flows, data model, security/sharing). 

• Working knowledge of integration patterns and tools; ability to work with APIs and external systems. 

• Familiarity with DevOps practices (Git, CI/CD, release management) and quality practices (testing, code reviews). 

• Analytical troubleshooting skills and attention to detail. 

Job Requirement: 

• Bachelor’s degree in Computing, Information Technology, or related field. 

• 2–5 years of experience on the Salesforce platform (development, configuration and/or integrations). 

• Salesforce certifications preferred (e.g., Platform Developer I, Administrator, relevant specialist certs). 

• Ability to work collaboratively in an Agile delivery model.