Title:  Specialist Technical Delivery - Salesforce

Job Summary 
Manage Salesforce projects, including implementations, enhancements, and customizations to drive business effectiveness and growth.

Job Description:

• Develop and maintain Salesforce adherence to IT Applications policies, standards, best practices, and guidelines within implementation and delivery methodologies.
• Plan, manage and execute complex project engagements and assure quality deliverables. 
• Ensure business continuity plans for identified and critical Salesforce applications are developed and maintained. 
• Monitor Business Solutions deliveries and support in ensuring applications delivered are on track; adjust/reset in line with business requirements. 
• Review, enhance and incorporate potential improvements to defined standards, policies, and delivery processes. 
• Guide users/stakeholders on effective use of Salesforce technical design and deployment for Applications, both Group-wide and in-country. 
• Monitor and evaluate Applications implementations, ensuring continuous, efficient, and effective operations. 
• Work collaboratively with functional manager to facilitate business process owners' needs, communicate design solutions to maintain business operations. 
• Identify potential issues/gaps, drive resolution to avoid customer impact and facilitate continuous improvement. Facilitate user/vendor communications on the effective/functional use of applications

Job Requirement 

• 2-3 years of Salesforce hands-on development experience
• Proficiency in Salesforce Configuration and Customization, Custom Settings, Building Flow, Visualforce Components, Apex Classes, Trigger, Batch Class, Scheduler, Email Services, SQL, SOQL and SOSL
• Experienced with Web Technologies such as JavaScript, Html 5 and CSS 
• Experienced with Salesforce data model
• (Good to Have) Experience with ServiceMax or Field Service Lightning
• Experienced in Salesforce design solutions with good understanding of Salesforce best practice
• Strategic thinking and ability to align Salesforce solutions with overall business objectives
• A track record of successful Salesforce project implementations and a portfolio of completed projects
• Salesforce certifications including Advanced Admin, Platform Developer I or II and Platform App Builder is desirable. 
• Good communication skills 
• Able to handle adhoc tasks as per assigned
• Strong analytical and problem solving skill
• Able to suggest workaround solution if primary solution not working