Title:  Specialist Business Services

Job Summary

Support spends management software product, working with complete end-to-end source-to-pay processes and technology. This includes the upstream Source-to-Contract (Sourcing and Contract management) Systems, Supplier relationship Management Systems, downstream Accounts Payable (AP) Systems and Transport Management Systems.

General Responsibilities

• Support and deliver project together with external implementation partner by driving requirements and taking lead in knowledge transfer for team and themselves.
• Support functional manager and team in managing day-to-day operating expenditure against operating and project and operations budget to ensure efficient usage of recourses.
• Research and analyze spend management processes against DKSH non-trade processes and define user requirements.
• Support incident, service requests raised for spend management platform post implementation in the areas of supplier relationship management, transport management, procurement, accounts payable.
• Accountable in providing sound and well documented requirements within the project scope related to non-trade procurement processes.
• Accountable to drive and complete mandatory project requirements such as use cases, change requests, functional specifications, development and testing for both project and subsequent operations.
• Administration & maintenance of solution, user management, access rights/authorization management, adjust/update master data configuration / enhancements, create and adjust validation workflow, define approvers, escalations paths.
• Design mode - new forms and fields, update/changes on existing field properties, etc Template management (supplier, RFx, contracts, supplier performance, etc), configuration of notification, reminders, alerts and logs and SQL based custom reports development.
• Configure integration and callback with 3rd party (e.g., 3rd party vendor integration) and internal systems integration.
• Utilize configuration tables and system parameters to customize purchasing, sourcing, and contracting process.
• Create advanced queries for integration including generation of XML and SOAP
• Import (ETLs), export and automate simple business processes.
• Provide periodic and timely status progress update of project and operations status.
• Able to work with senior stakeholders and within expectations.
• Ensure highest Governance & Practices standards in solution development and operations.
• Work closely with team members and vendor partner (if applicable) to drive and complete project and operations deliverables.
• Manage issues, risks and expectation and ensure they are escalated or addressed on a timely manner.

Leadership Responsibilities

• Drive self-learning and improvement in IT non-trade procurement and DKSH behaviors as part of continuous learning.

Functional Skills & Knowledge

• 5 to 7 years of experience as a Technology and functional analyst within an end user environment.
• Solid Experience in SQL, familiar with SQL Profiler, read SPP (Stored procedures), views, functions, and jobs scheduler.
• Demonstrate good knowledge in ETL functionality (flat file import, transformation, and loading). REST based and secure web services, JSON and XML data support.
• Query functionality (flat file output, scheduling, multiple formats), EAI engine to manage complex sequential integration actions.
• Knowledge on Messaging, Integration Protocols, SSO, API Console to expose web services to pull and push data.
• Experience in configuring Workflows, Alerts, Callbacks and SQL based reports.
• Functional knowledge in the areas of Supplier Relationship Management, Supply Chain, Procurement and Finance within the Source to Pay processes.
• Fluent in both written and spoken English.

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Education

• Bachelor’s degree in computer engineering, Computer Science, Information Technology, Business Computer, or equivalent

Work Experience

• Minimum 3-5 years’ experience in a similar role

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