Title:  Senior Specialist, SAP SD

Job Summary 

• Facilitate the implementation and support of SAP SD
• Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate, and document customer requirements
• Map client business requirements, processes, and objectives; develops necessary product modifications to satisfy clients' needs.

General Responsibilities 

• Support manager in managing day-to-day operating assignments, solutioning and projects against operating budgets to ensure efficient usage of resources.
• Provide first level global SAP SD support, prepare functional specification, inclusive of the monitoring, tracking of incident and service/change request in meeting service level obligation.
• Escalate critical issues/problem to second level support for prompt technical, resolution and development on SAP SD.
• Prepare, review, and consolidate countries' requests for new developments/enhancements in ensuring a standardized and harmonized process.
• Perform implementation of best practices, improvements, new/change requests from user and ensure conformance with change process.
• Assist in testing and deployment/roll out of projects and change requests within timeline and quality deliverables.
• Ensure adherence to service level agreement and processes.
• Ensure availability of a single point of contact to user for prompt communication.
• Act as liaison with client for troubleshooting: investigate, analyse, and solve SD related problems.
• Act as a liaison between the business functions and the technical team.
• Provide ad-hoc training and user support as required.
• Work self-directed and independently; may act as subject matter mentor to more junior team members.

Functional Knowledge and Skills 

• Demonstrate knowledge of SAP applications and end-user support, preferably in Healthcare, FMCG industry.
• Experience in implementing and supporting SAP applications.
• Understanding of accounting business processes and other SAP integration points.
• Ability to understand business processes from a customer perspective.
• Demonstrate proficiencies in office productivity tools (e.g., Excel, Word, and PowerPoint)
• Demonstrate fluency in local language and ideally in English, both written and spoken.

Work Experience 

• Minimum of 3 to 5 years of experience in a full cycle implementation as well as in support projects.
• Minimum of 3 to 5 years in designing and configuring SD module.
• S/4 HANA (upgrade, rollout, or support) experience is preferable.

Education 

Bachelor's degree in Computing/Information Technology or its equivalent.

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