Title:  Senior Product Owner Digital Product (Salesforce)

General Responsibilities

Product Roadmap and Stakeholder Collaboration:

• Define and execute the product vision and roadmap, ensuring alignment with business goals and market needs.
• Partner with sales teams, customers, and other stakeholders to drive adoption of the digital products and maximize value across markets.
• Facilitate cross-functional collaboration to ensure product initiatives address user requirements and deliver a consistent global presence.

Customer Relationship Management (CRM) Management:

• Drive end-to-end management and development of Salesforce CRM platform, by ensuring a seamless functionalities and experience for Sales Managers, Sales Support, Marketing, and Operations
• Collaborate with product team and other stakeholders to deliver sales cycle and pipeline management features, process automations, and integrations with internal systems (SAP and eCommerce) and external platforms.
• Ensure platform scalability and alignment with global and regional requirements to support diverse market needs.
• Continuously optimize the platform’s performance by analysing user behaviour, monitoring outcomes, and implementing improvements

Agile Product Management:

• Manage backlog grooming, sprint planning, and review ceremonies to ensure high-quality, customer-centric deliverables.
• Collaborate with Agile teams to prioritize features, resolve blockers, and deliver incremental value aligned with business priorities.
• Own the product backlog, refinement, and prioritization of user stories based on evolving business needs and market opportunities.
• Maintain regular communication and transparency with stakeholders via sprint demos, progress updates, and actionable insights

Leadership Responsibilities

• Roadmap Alignment: Develop and refine the product roadmap to meet business objectives and drive digital transformation.
• Cross-Functional Collaboration: Partner with multicultural teams across regions, ensuring alignment amongst users and stakeholders.
• Innovation Driver: Facilitate continuous improvement by exploring emerging technologies and implementing features.
• Stakeholder Engagement: Collaborate with internal teams and external partners to align product priorities.
• Delivery Management: Prioritize product backlog and optimize resources to deliver features within set timelines.
• Risk Mitigation: Identify potential risks in product development or adoption, and proactively implement solutions to address challenges.
• Performance Monitoring: Establish and track performance indicators, ensuring continuous improvements and measurable success.

Functional Skills and Knowledge

• Platform Proficiency: Salesforce Sales Cloud, Service Cloud, Pardot, PIM systems, UI/UX design, JIRA, and sales productivity solutions
• Product Architecture: Solution Design, System Integrations, and Automations & Workflows
• Development Methodologies & Tools: Agile, Lean, Waterfall, JIRA, Salesforce (SAP ERP & Hybris is a plus)
• Technology Insight: Emerging technologies, solutions, and tools
• Data & Analytics: Handle, interpret, and manage data to obtain insights.
• Problem Solving: Analytical and problem-solving skills with an operational mindset and execution.

Soft Skills

• Hands-on product owner with knowledge in Salesforce ecosystems, solution design, integrations, and technology assessments
• Customer-first mindset to drive digital product that is scalable, efficient, user-friendly, while increasing business agility
• Solution-oriented approach to resolve challenges efficiently with practical, innovative, and scalable solutions
• Understanding of processes and experience in driving solutions around user requirements while working in Agile teams 
• Strong written and verbal communication skills 

Qualification and Experience

• Bachelor’s degree in business, Marketing, Computer Science, Engineering, or related field (master’s degree is a plus)
• Minimum 5 years working experience, with 2-3 years in CRM management, business analysis, and software delivery, preferably with experience in managing or being part of Sales Operations or Sales Enablement teams.
• Experience in understanding business context and processes and collaborating with teams in delivering value to business users and customers.
• Experience working in Agile environments, managing product backlogs, and alignment with cross-functional teams.