Title:  Senior Manager Client Management

This role serves as a critical bridge between clients, country teams, and regional strategy to ensure scalable, high-impact programs aligned with commercialization goals.

• Build and manage strategic relationships with key regional and multi-country clients, acting as a trusted advisor on Patient Solutions programs, including access, adherence, and convenience initiatives.

• Develop and execute a structured client growth framework to drive account expansion, including cross-market and integrated deals in collaboration with commercialization teams.

• Ensure successful adoption of Patient Solutions offerings, including digital CRM platforms, translating client needs into scalable and standardized solutions across markets.

• Track and communicate program impact and value delivery across patient outcomes, commercial performance, and operational efficiency.

• Proactively identify and mitigate risks to client adoption, engagement, and program performance.

• Collaborate with country teams to ensure consistent, high-quality execution while aligning regional strategy with local delivery.

• Facilitate best practice sharing and replication of successful program models across markets, supporting teams in navigating complex client needs.

• Partner with Business Development and commercial teams to support pipeline development, client pitches, RFPs, and strategic proposals.

• Identify expansion opportunities within existing accounts and support positioning of integrated offerings within broader commercialization initiatives.

• Leverage data and insights to strengthen client engagements, demonstrate ROI, and support standardized account tracking dashboards.

• Monitor performance against KPIs including program profitability, new business contribution, and client engagement metrics.

• Ensure structured governance for key accounts through regular reviews, action tracking, and outcome-focused reporting to senior stakeholders.

• Support administrative and coordination activities as required.

• Bachelor’s degree in Life Sciences, Pharmacy, or a related field.
• MBA or equivalent postgraduate qualification preferred.
• 8–12 years of experience in pharma, healthcare, or healthcare services.
• Strong experience in regional or multi-market client / key account management.
• Solid understanding of patient support programs, market access, and commercialization models across APAC.
• Familiarity with digital patient solutions and CRM platforms and their role in scaling programs.
• Proven ability to drive growth within existing accounts and translate strategy into execution.
• Strong stakeholder management skills with the ability to influence without direct authority.
• Data-driven mindset with the ability to demonstrate value and inform decisions.
• Strong strategic thinking combined with execution focus and commercial acumen.
• Excellent communication and storytelling skills, with the ability to engage senior stakeholders.