Title:  Senior Business Analyst - API & SAP Integrations

General responsibilities

Business Analysis & Requirements Management

• Engage with business users to understand needs, processes, and integration touchpoints.
• Translate business requirements into clear, structured functional specifications for API and SAP CPI integration work.
• Prepare documentation including process flows, user stories, acceptance criteria, and test cases.
• Facilitate workshops, clarification sessions, and requirement validation discussions.

Coordination & Delivery Support

• Work closely with API/CPI developers to ensure requirements are understood and implemented accurately.
• Coordinate across functional and technical teams to support delivery of integration solutions.
• Support UAT planning, execution, and defect tracking, ensuring requirements are met before go-live.
• Assist in reviewing functional outcomes and ensuring solutions align with business needs.

Process Governance & Documentation

• Maintain proper documentation for integrations, including functional specs, usage guides, and support handover material.
• Ensure integration requests follow established processes and governance guidelines.
• Contribute to improvement of integration standards, templates, and BA practices.

Stakeholder Engagement

• Act as the liaison between business teams and technical teams.
• Communicate clearly with non-technical stakeholders and ensure alignment of expectations.
• Support change impact discussions, rollout planning, and knowledge sharing for new integrations.

Continuous Improvement

• Explore enhancement opportunities and identify integration improvements together with business and developers.
• Participate in Proof-of-Concept (PoC) assessments for new integration capabilities.
• Promote consistency, quality, and reusability in integration-related documentation and processes.

Leadership responsibilities

• Build strong working relationships across business and IT teams.
• Take ownership of deliverables and drive clarity in requirement discussions.
• Communicate effectively with a variety of stakeholders.
• Demonstrate initiative, accountability, and a continuous learning mindset

Job requirements

Functional skills and knowledge

• Solid understanding of APIs, basic integration concepts, and system-to-system communication.
• Understanding of or exposure to SAP CPI, Mulesoft, Boomi, or similar integration tools (no hands-on development required).
• Ability to translate business needs into functional API requirements.
• Familiarity with standard documentation practices (user stories, functional specs, test cases).
• Working knowledge of ERP or enterprise processes (SAP SD/MM/FICO preferred but not mandatory).
• Experience working in Agile delivery environments.

Soft skills

• Strong analytical and problem-solving ability.
• Clear verbal and written communication skills.
• Ability to work with both business and technical teams.
• High attention to detail and documentation quality.
• Ability to manage multiple tasks and deadlines independently.
• Strong stakeholder engagement capability.

Education

• Bachelor's degree in IT, Computer Science, or a related discipline

Work experience

• 4 - 6 years of experience in Business Analysis or Functional Consultant roles/
• Experience supporting integration-related projects (API, SAP, or enterprise systems).
• Experience coordinating with technical teams for delivery of requirements