Title:  Senior Business Analyst, Digital Product

General responsibilities

• Contributes to the successful definition and implementation of technology that delivers meaningful solutions to the Business Units and functions
• Works with key stakeholders to identify problems, business needs and successfully translates them into meaningful, effective requirements and user stories that are useful to the development team
• Is familiar with Agile Scrum activities, and working with UIUX, product owners, developers, testers, product managers, and stakeholders.
• Conducting analyses of data and reports to identify opportunities for new product enhancements or improvements to existing processes or offerings
• Assist the product owner with creating and maintaining a healthy and ordered product backlog
• Develop and document business processes and flow diagrams
• Provides overall product management support where necessary
• Keeps abreast of user experience trends and best practices, and performs UIUX focus group activities to drive best-in-class user experience of IT’s core products
• Demonstrates ability to communicate well, influence laterally and horizontally, and manage key stakeholders
• Pays high attention to detail and is able to effectively analyze and conceptualize requirements and processes
• Works well within high volume of work, within collaborative environments, and with projects driven heavily by deadlines

Leadership responsibilities

• Able to influence opinions and decisions when working closely with internal and external stakeholders, and with Digital and IT teams

Functional skills and knowledge

• Strong product management skills
• Strong analytical skills
• Strong critical thinking skills
• Good knowledge of product lifecycle
• Good knowledge of Agile

Soft skills

• Good time management and multi-tasking skills
• Works well in collaborative environment
• Excellent communications skills
• High customer service mindset and orientation
• Ability to work well in a fast-moving environment
• Performs well under pressure

Education

• Bachelor’s degree in business administration, marketing, or IT

Work experience

• A minimum of 5 years working experience in digital or IT environment