Title:  Operations Manager Retailing

Job Responsibilities

•  Manage departmental operating budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable

• Develop and oversee the implementation of retail/outlet operations' strategies and plans to achieve sales target for assigned business/territories

• Develop and monitor the achievement of key performance indicators, including the communication of sales targets. Conduct regular reviews to improve performance and inform development areas

• Lead and monitor progress of sales activities, including adequate stock, proper pricing structures, promotional campaigns, planogram implementation, etc.

• Highlight critical findings based on customer feedback and collaborate with functions on value-adding actions. Implement new retail/outlet innovations based on changing consumer behavior and requirements

• Develop and manage implementation of loss-prevention policies and plans to deal with inventory shrinkage at the outlets/stores

• Manage reporting of sales/stock movements (including NOC and PI) and projected sales/margin forecasts. Track and highlight unusual increases/decreases in customer demand.

• Manage continuous improvement of retail/outlet sales processes and customer issue resolution. Manage/conduct training on customer service and backroom operations to enhance retail excellence

• Develop and build relationships with suppliers/customers to achieve business objectives

• Manage and oversee team’s delivery of team/function goals to drive execution against goals set

• Drive and manage learning and development of team in the area of Retail/Outlet Operations and DKSH behavior to achieve team/function goals 

• Drive self-learning and improvement in the area of Retail/Outlet Operations and DKSH behavior as part of continuous learning 

Job Requirements

• Demonstrate sound knowledge and understanding of the industry/market/competitors/customers

• Proven track record in the management of retail operations

• Demonstrate advanced research and analytical skills

• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)

• Demonstrate fluency in English, both written and spoken

• Degree or professional qualification in Business Studies/Marketing/Economics or a related discipline

• Minimum three to five years’ experience in a similar role

• Minimum two to three years’ experience in a managerial capacity