Title:  Lead Specialist, Group Digital Workplace

Job Summary:

The Lead Specialist, Group Digital Workplace is a senior technical role responsible for designing, implementing, and operating digital workplace platforms that enable secure collaboration, communication, and productivity across DKSH at a global scale.
This role serves as a technical authority and solution lead, working closely with IT Security, Infrastructure, Regional IT teams, and business stakeholders to ensure a reliable, secure, and user-centric digital workplace environment.

Key Responsibilities:

Technical Leadership & Operations

• Design, build, operate, and continuously improve Digital Workplace solutions at global scale.
• Act as subject matter expert for:
• Identity & Access Management (Active Directory, Entra ID)
• Identity Governance & Administration (SailPoint, Saviynt, Okta)
• Virtual Desktop Infrastructure (Windows 365)
• Microsoft 365 services (Exchange Online, SharePoint Online, Teams, OneDrive)
• Unified Endpoint Management (Intune)
• Endpoint Detection & Response (Microsoft Defender)
• Administer and support Windows 10 & 11, including hardening and security patching.
• Troubleshoot complex platform, device, and user issues across the digital workplace stack.

Security & Compliance

• Review, assess, and enforce platform security and hardening standards.
• Collaborate with IT Security & Infrastructure teams on regular security reviews.
• Participate in on-call rotations to support 24/7 security escalation.
• Perform or coordinate security incident handling, root cause analysis, and post-incident reporting.

Delivery & Continuous Improvement

• Lead technical delivery for digital workplace initiatives and enhancements.
• Support evaluations and technical designs for global rollouts.
• Create and maintain technical documentation, standards, procedures, and runbooks.
• Ensure services meet defined SLAs and operational KPIs.
• Identify automation and process improvement opportunities.

Collaboration & Knowledge Sharing

• Embrace DKSH’s culture elements – Our purpose, Our values & Our People DNA.
• Build strong working relationships with Regional & Country IT teams.
• Communicate technical risks, dependencies, and recommendations clearly.
• Provide technical mentoring and knowledge transfer to Digital Workplace team members.
• Represent Digital Workplace in cross-team technical discussions.

Job Requirements:

• Strong analytical, problem-solving, and troubleshooting skills.
• Proactive mindset with strong ownership mentality.
• Ability to work independently and across global teams.
• Fluent in English and local language (written and verbal).

Qualifications:

• Degree in Computer Science, Information Technology, or related field.
• 7-9 years of experience in IT Infrastructure / Digital Workplace environments.
• Strong hands-on experience with Microsoft 365, identity, endpoints, and security platforms.
• Keeps abreast of emerging workplace technologies and industry best practices.