Title:  Intern - Salesforce Practice & Change Management

About the Role

What You Will Deliver

• Assist in preparing and publishing Salesforce-related announcements, updates, and release communications.
• Support awareness and adoption activities for new Salesforce features and enhancements.
• Assist in developing change management materials that improve stakeholder awareness and adoption.
• Gather and consolidate user feedback to support continuous improvement initiatives.
• Maintain and organize the Salesforce idea and enhancement repository.
• Track business improvement ideas, enhancement requests, and innovation initiatives.
• Support idea review sessions by preparing summaries, analysis, and meeting materials.
• Help monitor the progress of approved ideas through different stages of evaluation and implementation.
• Contribute suggestions on how processes and user experiences can be improved.
• Assist in maintaining Salesforce governance documentation, standards, and operating procedures.
• Support reviews and updates of process documentation to ensure information remains current.
• Help track governance actions, decisions, and follow-up activities.
• Participate in process improvement initiatives aimed at increasing operational effectiveness.
• Contribute to maintaining an organized and accessible knowledge base for the Salesforce Practice.
• Consolidate data from support tickets, change requests, enhancement requests, and operational activities.
• Prepare weekly and monthly reports for the Salesforce Practice.
• Assist in backlog analysis and trend identification.
• Support the preparation of dashboards and management presentations.
• Identify areas for operational improvement through data analysis and insights.
• Work closely with Salesforce team members and business stakeholders across various functions.
• Participate in team meetings, workshops, planning sessions, and knowledge-sharing activities.
• Present findings, recommendations, and improvement ideas when appropriate.
• Administrative duties and coordination tasks as required.

What You Bring

• Currently pursuing a Bachelor's Degree in Information Technology, Information Systems, Computer Science, Business Information Systems, Business Administration, Data Analytics, Project Management, or related disciplines.
• Able to commit to a minimum internship period of six (6) months, with preference given to candidates available for nine (9) to twelve (12) months.
• Basic familiarity with one or more of the following is advantageous: Microsoft Excel, PowerPoint, and Teams; data analysis and reporting; process documentation; business analysis techniques; project coordination; and Jira or similar work management tools.
• No prior Salesforce experience is required; a willingness to learn and contribute is more important.
• Curious and eager to learn, organized, and detail-oriented.
• Comfortable working with data and reports, proactive, and willing to take initiative.
• A good communicator with strong interpersonal skills, able to manage multiple tasks and priorities.
• Open to new ideas and continuous improvement, and confident working with both technical and business teams.
• Motivated to make a meaningful contribution during the internship.
• Nice to have: participation in university projects, hackathons, or student leadership activities; experience organizing events, projects, or community initiatives; interest in digital transformation and enterprise technology; exposure to Canva, Power BI (Business Intelligence), Excel analytics, or similar tools; and familiarity with Salesforce Trailhead.

Why Join DKSH