Title:  HRIT Specialist (SAP / SuccessFactors)

General Responsibilities

• Support superior in managing day-to-day operating expenditure against operating budgets for the HRIS function to ensure efficient usage of resources
• Ensure HRIS projects are delivered on time and within budget, achieving ≥ 90% stakeholder satisfaction.
• Test and implement HRIS-related solutions (e.g. SAP HCM, SuccessFactors, etc.) to drive HR strategic and operational effectiveness
• Monitor ongoing daily HRIS and employee data integration between various system platforms (e.g. SAP HCM, Identity Governance, HR payroll system, etc.) to ensure
• the smooth running of HR operational activities
• Review system workflows and specifications. Escalate problems/issues. Maintain ≥ 98% accuracy in employee master data and ensure 100% compliance with global access governance
• Conduct standard diagnosis and troubleshooting on software packages and hardware issues to support stakeholders' daily HR Technology queries/requests
• Achieve ≥ 95% training completion and ≥ 90% adoption of new HRIS features within 3 months of rollout
• Execute HRIS projects to enhance existing system needs (e.g., new system implementation, HRIS upgrades, standardization to global requirements, etc.)
• Collaborate with internal stakeholders to ensure stakeholder requirements are met regarding HR systems
• Manage relationship with external HR system vendors/consultants to enable smooth running of system upgrade/improvement initiatives
• Ensure vendors meet 100% SLA commitments and maintain strong collaboration with HR and IT teams
• Assist in the implementation of data quality measurements and identify patterns and trends in data gaps in a deductive manner
• Assist in analytical problem solving and generate actionable recommendations by analyze, review, forecast, and trend complex data
• Assist superior in guiding team members to ensure effective delivery of HR requests
• Collaborate with IT architecture team to monitor and optimize system performance
• Conduct refresher training to upskill HR personnel from time to time in terms of data quality and data management best practices
• Review HRIS user access rights with country HRIS personnel and recommend options to align to global standards and guidelines
• Provide input to data dictionary, business blueprint of existing HRIS-related solutions and data architecture documentation in a details approach
• Maintain HRIS system uptime at ≥ 99.5% and resolve incidents within 24–48 hours
• Deliver HR reports with ≥ 99% accuracy and reduce data gaps by ≥ 20% year-over-year
• Conduct knowledge transfer session to other team members

Job requirements

• Demonstrate knowledge and understanding of the business and industry
• Demonstrate sound knowledge in SAP HCM, SAP SuccessFactors modules (e.g., Recruitment, Onboarding, Learning, Performance & Goals, Succession,
• Compensation, Employee Central), talent management, HRIS trends, best practices, design, solution evaluation and the use of appropriate technologies
• Demonstrate knowledge in HR-related needs and provide consulting on design and delivery of HRIS solutions
• Demonstrate research and analytical skills
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
• Demonstrate fluency in local language and ideally in English, both written and spoken
• Demonstrate appreciation and respect for cultural sensitivities especially in cross-culture interactions

Education

• Degree in IT or a related discipline

Work experience

• Minimum two to five years’ experience in a similar role