Title:  Executive Patient Solutions

Job Summary

Drive patient access initiatives that follow the DKSH protocols and program materials, while collaborating with healthcare stakeholders to enhance treatment availability and adherence, ensuring optimal health outcomes 

General Responsibilities

• Support patients undergoing treatment in government hospitals by assisting with the submission, coordination, and follow-up of their treatment funding applications to various institutions, including Zakat, MAKNA, and government offices
• Manage the quality operations of Patient Support Program (PSP) services to ensure that services can be delivered effectively as well as comply with agreed service protocols, client requirements and Standard Operating Procedures (SOPs). 
• Coordinate with all related parties to identify and solve issues impacted PSP service protocols either related with an operation or other parties.
• Find out quality improvement area for PSP services as well as introduce solutions/ provide consultation to clients/customers.

Functional Skills and Knowledge

• Proven experience in healthcare management, patient access programs, or the pharmaceutical industry.
• Understanding of healthcare systems and patient journey frameworks.
• Familiarity with healthcare regulations in emerging and developed markets.
• Experience in partnership development and stakeholder engagement.
• Strong analytical skills to assess patient access and adherence gaps.
• Excellent communication and interpersonal skills for collaboration with stakeholders.
• Willingness to travel for stakeholder engagement.
• Proficiency in English and Bahasa Malaysia; Mandarin is a plus.

Education

• A degree in healthcare management, life sciences, public health, nursing, or a related field is required.
• At least 2 years of experience in healthcare management, patient access programs, or the pharmaceutical industry in a clinical/hospital setting.

Why It’s Great to Work at DKSH

At DKSH, we are driven by a purpose that goes beyond the ordinary: enriching people's lives. Through the products and services, we provide, DKSH positively impacts millions of lives everyday. Join our team where entrepreneurship meets flexible work arrangements. Take the leap and start a journey where you can grow and make a difference!