Title:  Director Group Digital Workplace

DKSH Digital & IT is dedicated to supporting a wide range of state-of-the-art system solutions that connect thousands of people around the world every day: from over 33,000 employees in the DKSH Group to more than 500,000 customers spanning 870 business locations. Working at the forefront of digital transformation, we develop new technologies, shape standards, and foster better collaboration to stay ahead of the evolving and fast paced market.

Job Summary:

This role is a leadership position responsible for overseeing and managing the digital tools, technologies, and strategies that support DKSH’s internal & external collaboration, communication and productivity for our end user environment. This role involves working closely with various teams and stakeholders to design, implement and maintain an efficient and user-friendly digital workplace environment on a global scale.

Responsibilities: 

• Provide direction in designing, developing and implementing new digital workplace solutions that align with the Group IT strategy.
• Support the digital & IT organization in managing operating expenditures against operating budgets to ensure efficient usage of resources.
• Strong technical background on Identity (Active Directory & Entra ID & SailPoint), Productivity (Microsoft 365 suite), Unified Endpoint (Intune) and Endpoint Security (Microsoft Defender) but also Cloud management (Azure)
• Good understanding of solutioning, project management and new IT skills (Ai, automation and cloud)
• Assist evaluations for designing digital workplace solutions for supporting global implementation.
• Create and maintain an environment that enables DKSH’s culture elements – Our purpose, Our values & Our People DNA.
• Execute process improvements and development of policies, procedures and tools to optimize overall use of resources.
• Ensure services provided adhere to service level agreement.
• Build strong working partnerships with Regional / Country IT teams, business stakeholders and users.
• Communicate user needs, priorities and customer satisfaction.
• Collaborate with the IT Infrastructure & the IT Security team to perform regular review and update hardening standards for various operating systems and platforms.
• Review and assess platform security compliance to hardening standards.
• Strong ability to analyze and present data to support product & delivery decisions as required.
• Lead agreements and contracts negotiation for the best interests of DKSH.

Job Requirement:

• Excellent in numeracy and quantitative analysis skills.
• Sense of ownership and pro-activeness in identifying, improving and optimizing processes and mitigating gaps.
• Ability to switch between managing operational activities and management responsibilities (e.g. people management, commercial/financial management)
• Demonstrate fluency in English, both written and verbal communication skills.
• Strong ability to work independently and cooperate with diverse teams in multiple stakeholders.
• Experience in strategic and operational planning & managing IT Infrastructure budget.

Qualifications:

• Professional degree in Computer Science, Information Technology or equivalent.
• At least 10 years of working experience in IT infrastructure with a minimum of 5 years in a leadership role.
• Excellent leadership, strategic thinking, problem-solving abilities, and team management skills.
• Strong communication and interpersonal skills with ability to collaborate effectively with cross-functional teams and stakeholders at all levels.
• Keep abreast of the latest technologies and technological opportunities.