Title:  Account Receivable - Operations

Job Summary

The role is responsible for the accurate and timely management of customer invoicing, payment processing, account reconciliations, and debt collection activities. This position plays a key role in supporting DKSH New Zealand’s finance operations by contributing to effective cashflow management and maintaining strong financial controls.

Working closely with the Finance team, Customer Service, Commercial teams, and external customers, the Accounts Receivable Administrator ensures high‑quality receivable records and prompt resolution of any account issues. The role reflects standard NZ Accounts Receivable responsibilities, including maintaining accurate financial data, allocating and posting customer receipts, investigating and resolving discrepancies, ensuring timely collection of outstanding debts, and responding to internal stakeholder queries and escalations.

General Responsibilities

Invoicing & Receipting

• Generate and issue customer invoices accurately and on time.
• Verify, post, and reconcile customer receipts, ensuring correct allocation
• Maintain accurate AR records and support documentation for all transactions.

Collections & Credit Control

• Monitor outstanding receivables and follow up on overdue payments to ensure timely collections.
• Investigate and resolve customer payment discrepancies or irregularities.
• Support credit assessments and ensure compliance with approved credit limits (aligned with DKSH AR practices)

Customer Service & Issue Resolution

• Respond promptly to customer enquiries regarding invoices, balances, and payments.
• Support internal teams (Commercial, Customer Service) with AR-related information to resolve disputes.

Reconciliations & Reporting

• Prepare and maintain aging reports and reconcile AR sub-ledger to the general ledger.
• Assist with cashflow reporting, monthly AR reviews, and KPIs.
• Support month-end and year-end financial processes.

Compliance, Controls & Process Improvement

• Ensure AR processes comply with DKSH finance policies, internal controls, and IFRS standards.
• Maintain organised electronic and hard-copy remittance files.
• Identify opportunities for process improvement and automation across AR systems.

Functional Skills and Knowledge 

• Demonstrate experience in the accounts receivable function including managing the accounts receivable ledger, internal and external customer management and issue resolution.
• Proven hands-on experience in SAP accounting applications is an advantage
• Demonstrate strong attention to detail and strong analytical and reconciliation skills
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
• Demonstrate fluency in local language and ideally in English, both written and spoken

Education 

Degree or professional qualification in Accounting/Finance or a related discipline.

Work Experience

Up to two years' experience in a similar role.

Note: This role will be serving the NZ market and will adhere to NZ working hours.