Title:  Assistant, Customer Care (3 months Contract)

General Responsibilities

• Provide high level of services to the respective clients via a courteous, and efficiency for order processing.
• Responsible to process all manual & EDI orders, manage for trade returns good, following up for credit / debit note issuance and to work with any ad hoc processes in Group SAP System.
• Handling all enquiries, request and complaint from respective client or third parties to find out solutions accordingly.
• Maintain an up-to-date price list and liaising with correct business unit and department.
• Prepare, process monitor and follow up on all aspects of general administration.
• Assist in stock count exercise to ensure that we are more familiar with customer products.
• Preparing sales reports. Yearly, monthly, weekly.
• To forecast with customer supply chain teams for un-fulfilment due to out of stocks and monitoring in any   incoming or discontinued products to advise customer place in orders.
• Monitoring for any dispute and rejections or any cause of loss sales.
• Accountable for all communications with relevant stakeholders including delivery, pricing error, stocks fulfilment, and documentation
• Work by standard work procedures guideline, provide information to all related party to follow the procedures
• Resolving any arising problems or complaints
• Improving both external & internal customer satisfaction
• POD Scanning.

Functional Skills and Knowledge

• Min 1 year working experience in FMCG or related field is preferred
• Fresh graduate that has interest in sales operation admin is welcome to apply
• Good written & verbal communication skill in English & Bahasa Malaysia. Able to converse in Chinese will be an added advantage.
• Computer literate in Microsoft applications - Excel (Pivot Table, Vlookup), Word, PPT. SAP knowledge would be a plus point.
• Must be a meticulous and detail oriented person
• Good in building good relationship with client, someone who is well manner and have a friendly approach. 
• Able to work independently as well as in a team