Title:  Specialist Customer Care

Job Summary

Location: 47 Jalan Buroh (West)
Transport: 2-way shuttle from Jurong East, Choa Chu Kang, & Serangoon MRT
Role Level: Fresh Polytechnic Graduates Welcome (Diploma)

Why Kickstart Your Career with DKSH?

Forget the traditional call centre. Join the backbone of Singapore’s Healthcare Distribution! We are looking for IT-savvy, energetic fresh grads who want to master the "engine room" of business operations. At DKSH, you aren’t just answering phones; you are a Systems & Solutions Specialist ensuring life-saving healthcare products reach those who need them.

The DKSH Edge for Graduates:

• Master the Industry Standard: Get "on-the-job" training in SAP—one of the world’s most powerful enterprise tools.

• Tech-First Culture: Use automation and digital tools to streamline your day (no manual paper-shuffling!).

• Zero Commute Stress: Enjoy direct 2-way company transport from major MRT hubs and a dedicated Lunch Shuttle to nearby food spots.

• Fresh Environment: Work with a supportive team that values "younger blood" and fresh perspectives.

General Responsibilities

The Mission (Your Key Focus):

1. Digital Order Management

• The Digital Bridge: Use SAP and automation platforms to process healthcare orders with speed and precision.

• Command Centre: Sync up with the warehouse and logistics teams to ensure every order is fulfilled accurately and on time.

• Data Integrity: Maintain high-quality documentation for traceability—essential in the healthcare industry.

2. Omnichannel Customer Support

• Problem Solver: Engage with customers across email, phone, and digital portals. You’ll be solving puzzles and providing solutions, not just reading scripts.

• Process Improver: Notice a way to do things faster using tech? We want to hear your ideas to help us work smarter, not harder.

• Stakeholder Liaison: Work closely with internal teams to resolve complex cases and escalate urgent needs proactively.

Who We’re Looking For:

• The Tech-Native: You are comfortable jumping between multiple tabs and software. If you’re the "IT person" for your family, you’ll fit right in.

• The Communicator: You can explain things clearly, maintain a professional "voice," and keep a cool head under pressure.

• The Ownership Mindset: You don’t just report a problem; you think, "How do I fix this?"

• Educational Background: A Diploma from a local Polytechnic. No experience? No problem. We’ll coach you.

What’s In It For You?

• Mentorship: You’ll be paired with a Senior Agent and a Manager who care about your career roadmap.

• Career Runway: Move up into Senior roles, or pivot into Supply Chain, Client Management, or specialized Operations.

• Stability: A structured 5-day work week (Office Hours) with no shift work.

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