Title:  Senior Specialist Digital Workplace (End User Support)

• Job location: Jalan Buroh (West area)

• Will be required to travel to other office locations located in the Central region.

• Company Transport at multiple MRT stations.

• DKSH is a certified Great Place to Work!

Job Responsibilities:

• Install and configure desktops, laptops, tablets (Android/iPad), printers, desk phones etc and relevant client and local applications.

• Install hardware and other peripheral components such as monitors, keyboards, printers, memory, and disk drives for users.

• Load and update specified software packages such as operating systems, word processing, spreadsheet, office productivity or other programs into designated computers.

• Provide software support to end users for issues related to windows operating system, browser, or other settings for running office productivity tools and global and local applications.

• Resolve incidents, problems, and fulfilment of requests to ensure service level agreements, targets and standards are maintained and adhered to meet customer satisfaction.

• Support for SAP (SAP GUI and Printers), Fileserver, DHCP, DNS, Active Directory, FTP/SFTP for file transfers/EDI, with escalation to internal teams or relevant vendors where required.

• Provision of user in AD, including adding and maintaining users in appropriate systems.

• Responsible for the IT-onboarding for new joiners, with the prompt provision of computer and M365 email account.

• Responsible to ensure end user computing device security is up to date and managed.

• Recommend or perform minor remedial action to correct problems.

• Prepare and perform desktop refresh deployments and implementation in accordance with IT standards/strategies/road maps.

• Responsible for maintaining an up-to-date inventory list of all IT equipment at various locations.

• Adhere to digital workplace best practices, procedures, guidelines and compliance with audits and industry standards (CSV, ICS, etc.)

• Review and recommend improvement to existing processes, facilities and IT infrastructure.

• Work collaboratively with group IT and business departments

Job Requirements:

• Strong end user computing skills (desktop hardware & operating systems, office productivity software, desktop security system management & policies)

• Knowledge in performing basic network troubleshooting.

• Knowledge of Microsoft 365, Intune MDM.

• Knowlege of ASRS will be advantageous.

• Excellent analytical and problem-solving skills.

• Good communications skills.

• Good understanding of IT service management processes.

• Experienced in supporting VIP users.

• Experienced in implementing technological improvements for increase productivity.

Other Requirements:

• Bachelor's degree in Computing/Information Technology or equivalent.

• Minimum 3 years of hands-on experience in managing Windows 10/11 environment and supporting basic network infrastructure and servers.

• Demonstrate knowledge of end user computing management platforms, tools, frameworks, standards, policies, and trends.

• Demonstrate experience in deploying and supporting end user computing environments, preferably in multinational companies and across regions.

• Demonstrate proficiencies in office productivity tools (M365 suite), Microsoft Desktop and Active Directory technologies, Ivanti, Anti-virus, ZScaler and MFA.

• ITIL and Microsoft certification will be advantageous.

• Demonstrate ability to use remote administration tools.

• IOS and Android Mobile Device Management

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