Title:  Senior Manager Digital Platforms

Job Summary

Responsible for the implementation, on-going evolution and oversight of DKSH Healthcare Client and Customer OMNI channel digital products including definition, tracking, analytics and achievement of project KPI’s as well as ensuring country alignment and delivery of their “go to market” and platform marketing plans.

General Responsibilities

• Coordination and execution of multiple digital related projects ensuring consistency with strategy and business objectives. This includes, but is not limited to Customer and Client Connect, eCommerce, new retail and digital shelf.

• Identify, propose and implement “Test, Learn, Scale” pilot initiatives and drive adoption of new capabilities taking a lead market approach.

• Define, validate and monitor delivery of business goals and KPIs.

• Identify services and solutions, from the portfolio of digital products, which can be sold by Business Development teams to clients. This will include developing the associated selling tools required by the Business Development teams.

• Regularly conduct relevant surveys and audits to develop strong understanding of competitor activity, client and customer needs as well as local market understanding.

• Anticipate, identify and solve any roadblocks or challenges that may impact initiative delivery

• Document and communicate project status to teams on a regular basis to ensure all teams are aware of next steps and project milestones.

• Monitor and communicate progress, build relations with external & internal stakeholders for ensuring success.

• Manage and execute project milestones.

• Oversee and manage the execution of multiple digital related projects ensuring consistency with strategy and business objectives. This includes, but is not limited to Customer and Client Connect Online Platform, eCommerce, new retail and digital shelf.

• Identify, propose and implement “Test, Learn, Scale” pilot initiatives and drive adoption of new capabilities taking a lead market approach.

• Define, validate and monitor delivery of business goals and KPIs.

• Identify services and solutions, from the portfolio of digital products, which can be sold by Business Development teams to clients. This will include developing the associated selling tools required by the Business Development teams.

• Regularly conduct relevant surveys and audits to develop strong understanding of competitor activity, client and customer needs as well as local market understanding.

• Anticipate, identify and solve any roadblocks or challenges that may impact initiative delivery

• Document and communicate project status to teams on a regular basis to ensure all teams are aware of next steps and project milestones.

• Monitor and communicate progress, build relations with external & internal stakeholders for ensuring success.

• Manage and execute project milestones.

Experience and Education

• Experience in planning, organizing, and managing digital platform projects.

• Strong understanding of digital platform technologies, and their applications.

• Strong communication skills (oral, written, and interpersonal) and the ability to identify and recommend solutions to problems.

• Demonstrated ability to work independently and within a group setting, and to interact effectively with various functional groups.

• Bachelor’s degree in a scientific discipline or equivalent experience preferred.

• Able to handle multiple projects and exercise good judgment in prioritizing tasks.

• Degree or professional qualification in Business Studies, Marketing, Economics, Information Technology, ECommerce or a related discipline.

• Minimum 5 years experience in a similar capacity within healthcare industry.

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