Title:  Executive Client Management

Working Location: Jalan Buroh (West)

Company bus to and from work at multiple MRT stations.

General responsibilities

1) Inventory Management:

• Coordinate closely with logistics (DC) for incoming shipment tracking.

• Ensure inventory levels is within the contractual inventory holding target.

• Prompt review & action on the obsolesces to minimize the non-working inventory.

• Work closely with DC to monitor the excess storage charges and informed the affected Clients.

• Provide timely and proper instruction to Material Management team for inventory transfer, write off, block action.

2) Client Management:

• Base on business contract, identify key service areas and KPIs. Translate into monthly KPI report for Operation Meetings.

• Align the KPI definition and targets with cross-functional teams, namely CCC, DC, SCM, and Finance.

• Responsible to consolidate and understand the KPI matrix, and reason for failure to meet the KPI, if any.

• Conduct monthly operations review, or quarterly business review with key clients (including Operation stats, open issues, progress, etc.).

• Liaises with Clients on their requirements & assist to resolve daily problems encountered.

• Maintain high frequency of engagement with Clients to build effective and strong working relationships.

• Work with other cross-functional departments to ensure clients’ operational requirements are met.

Functional skills and knowledge

• Demonstrate basic understanding of clients' industry/business/products

• Demonstrate basic client management and communication skills

• Proven advanced numeracy and quantitative analysis

• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)

Education

• Fresh Graduates with a Degree in Business Administration or Supply Chain Management may apply. 

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