Title:  Executive Claims

Job Summary

Provide timely, accurate and reliable claims information to our clients and business units.

General Responsibilities

• Ensure claimable expenses are billed to clients correctly within specific deadline.
• Reconciliation of clients’ accounts.
• Monitoring account details for non-payment and other irregularities.
• Investigate and resolve queries.
• Lead the team in achieving monthly KPIs, including the review of L and J balances at month-end.
• Provide guidance to the team in resolving internal conflicts and addressing issues with Business Units (BUs).
• Support team members in addressing queries raised by clients and BUs.
• Represent the Claims team in monthly AR KPI meetings and quarterly roll calls.
• Step up in engaging and managing key stakeholders, including clients, Business Units, and internal departments, to build trust and ensure alignment.

For Senior Executive

• Act as a role model within the team by demonstrating ownership, accountability, and a proactive approach to problem-solving. Provide mentorship and support to junior team members, and step in as a point of contact in the Claims Manager’s absence when needed.
• Drive automation and process improvements through the use of AI, Robotic Process Automation (RPA), and ERP system enhancements.
• Take the lead on new projects as assigned, ensuring alignment with departmental goals.
• Other duties as assigned by Manager

Functional Skills and Knowledge

Skills and knowledge:

• Computer literate – MS Office
• Knowledge of SAP - preferred

Soft skills:

• Detail oriented with good communication skills
• Language proficiency – English and preferably Mandarin
• Positive attitude

Behavioral traits:

• Spontaneous and ability to accept new roles and responsibilities

Education

• Minimum Diploma or GCE ‘A’ Level

Work experience:

• For Executive
  • At least 1 year work experienced in AR, collections or credit control
• Senior Executive
  • At least  3 year work experienced in AR, collections or credit control