Title:  Credit Controller

Job Summary

The Credit Controller is responsible for managing the company’s credit risk by effectively overseeing credit control operations, monitoring receivables, and ensuring timely collections in accordance with company policies and procedures. This role plays a critical part in improving the company's cash flow, minimizing bad debts, and maintaining a healthy working capital position.

General Responsibilities

Credit Assessment & Risk Management

• Evaluate the creditworthiness of new and existing customers, approve or recommend credit limits in line with internal credit policies.
• Review and maintain up-to-date customer credit profiles.
• Recommend actions and strategies to mitigate credit risk exposure.
• Support the development and enforcement of standardized credit control policies and procedures.

Debt Collection & Receivables Management

• Oversee the daily management of accounts receivables and ensure timely collection of
• outstanding debts.
• Monitor AR aging reports and take proactive action on overdue accounts.
• Liaise with internal teams (Sales, Customer Service, Billing) to resolve any disputes impacting payments.
• Ensure proper documentation and escalation for delinquent accounts.
• Initiate legal or recovery actions as necessary, in collaboration with legal counsel.

Reporting & Analysis

• Prepare and analyze AR reports, customer performance, and collection trends on a
• weekly/monthly basis.
• Track key metrics such as Days Sales Outstanding (DSO), collection rates, and bad debt provisions.
• Provide insights and recommendations to management for improving cash collection.

Process Improvement & Audit Compliance

• Identify and implement continuous improvement initiatives to streamline credit and collection processes.
• Ensure compliance with internal controls, audit requirements, and company policies.
• Participate in internal or external audits relating to accounts receivable or credit management.

People Management (Manager level)

• Lead, coach, and develop credit control team members to achieve performance targets.
• Provide guidance, set KPIs and offer regular feedback to junior staff.
• Foster a customer-centric and results-driven team culture.

Leadership responsibilities:

• Lead, coach, and develop credit control team members to achieve performance targets.
• Provide guidance, set KPIs and offer regular feedback to junior staff.
• Foster a customer-centric and results-driven team culture.

Functional Skills and Knowledge

Skills and knowledge

• Credit Assessment and Review Collection Procedures
• Accounts Receivable Reporting
• Basic Accounting Knowledge
• Knowledge of SAP
• Intermediate or higher accounting knowledge
• Knowledge of process improvement theories (LEAN, Six Sigma, TQM, etc.)

Soft skills

• Strong negotiation and communication skills across all levels.
• Analytical mindset with strong attention to detail.
• Proficient in Microsoft Office (especially Excel); experience with
• accounting or ERP systems (e.g., SAP).
• Ability to work under pressure and meet tight deadlines.

Education

• Bachelor’s Degree in Finance, Accounting, Business Administration, or related field.
• Professional certificate in ACCA, CPA, or equivalent is a plus

Work experience

• Minimum 5 years of related working experience in credit control or accounts receivable management.
• At least 2 years of leadership experience in a team lead or managerial role (for Manager level).
• Experience in dealing with high-volume receivables and various customer segments (B2B / B2C).

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