Title:  Assistant Manager Customer Development (Ecommerce)

Job Summary

Manage product listings, budget/sales, promotions on ecommerce platforms (redmart/shopee/FPonline, etc) in Singapore for assigned brand and product ranges.

Note : Office will relocate to Lorong Chuan at the end of 2025.

General responsibilities

• Responsible for eCommerce performance including sales, availability, pricing, listings content, listing ranking, on-site visibility, off-site traffic generation, order management, order fulfillment, after-sales service

• Develop and implement sales strategies and generate sales revenue on behalf of clients across e-retailers and marketplaces (via enabler)

• Contribute to the optimization of eCommerce content and design

• Assist in financial reconciliation and clear invoices in a timely fashion to ensure healthy AR and AP balances

• Manages trade claims recovery from clients to minimize credit issues

• Liaise with key enablers, build relationships and network, understand category and brand performance across channels and advise on strategies to drive and achieve business objectives

• Bi-monthly performance updates, key areas for improvement and forward plans.

• Conduct business reviews and develop deep insights and actionable recommendations from post-evaluation analyses and incorporate into customer strategies

• Manage inventory (ensure high fulfillment rate with customers) promotional mechanisms (e.g. discounts activation, vouchers etc)

• Work closely with internal support functions to ensure ecommerce customers are competitive, promotions and new launch to be executed in a timely manner and stock fulfillment to achieve GMV and net sales targets (Internal Stakeholder management)

• Any other ad-hoc tasks and duties as required

Skills and knowledge

• Possess strong analytical and problem-solving skills

• Competent in Microsoft Office applications

Soft skills

• Dynamic, self-motivated with excellent interpersonal, communication and presentation skills

• Possess strong negotiation skills

• Ability to multi-task and prioritize well

Education

• Degree in business related disciplines

Work experience

• At least 1 year of relevant working experience, preferably from eCommerce enabler/platform/brand such as Shopee, Redmart, Foodpanda etc.

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