Title:  Assistant Manager Client Management

This role sits within our Consumer Goods (FMCG) business unit. Current Trademarketing specialists or Category Executives in Singapore's FMCG sector are welcome to apply.

Responsibilities

• Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
• Develop business and marketing plans in coordination with clients to achieve overall business objectives and profitability
• Manage business integration process for new clients to ensure smooth client integration
• Gather and report client operational results in comparison to KPIs set in the service level agreements
• Explore any opportunities of new business for existing clients by working with Business Development team; manage the contract renewal process
• Take necessary actions to resolve clients' operational issues/service complaints
• Manage and schedule business communications and business review meetings with clients' management teams
• Act as front-line DKSH representative with the client management team to facilitate ad hoc operational issue resolution, escalating to senior management as appropriate
• Act as a DKSH representative to communicate all other necessary issues to clients' management teams

Requirements

• Minimally 5 years of experience in a similar role/FMCG industry
• Demonstrate strong teamwork and has initiative
• Demonstrate a general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding
• Demonstrate strong negotiation and communications skills
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
• Demonstrate fluency in English, both written and spoken

We regret that we are not able to sponsor Work VISA for this role.

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