Title:  Engineer Technical Services

Job Summary

Act as company’s ambassador on customer side to provide all services and as key person for problem solving regarding to the equipment that salesman sold.

General Responsibilities

• Responsible for customer Testing & Commissioning, Maintenance, Troubleshooting/Repair activities
• Ensure the Customer Engineer competency needs and tools to fulfill the business’ requirements.
• Ensure to fulfill customer’s requirements, project request, and site activities based on customer regulation.
• Ensure all the required documents (forms, time sheet) are properly filled in and signed by customer.
• Ensure LoA and DoA within Service Department related to CE activities are in place.
• Ensure the EHS KPIs are respected and implemented duirng site activities.
• Preparing report: Site Report, Time Sheet.
• Handle complaints and request from customer 24 hours on Call anytime regarding to the equipment problem.
• Build customer loyalty and rapport.
• Provide Technical Training Service on Class/On the Job Site every time Customer buy the new product.
• Ensure to fulfill the SMT (service management tools) application regarding Engineer’s activities.
• Build good relationship (teamwork) with engineers from Vertiv Regional in problem solutions.

Functional Skills and Knowledge

• 90% Site Activities and 10% Office Activities
• Minimum 2 years in similar business with site/project exposure in Data Center project
• Product/solution knowledge
• Electrical basic knowledge
• UPS/ AC Precision (HVAC) Knowledge
• Microsoft Office
• Fluent in Bahasa Indonesia, English
• Communication and negotiation skill

Education

• Minimum D3 on Electrical/Electro/Industrial Engineering Field