Title:  Technical Services Engineer (Engine)

Job Summary

Completes preventative maintenance and/or basic repair activities on engines and related components at the customer site with minimal direction.

General Responsibilities

• Engages with customer in a courteous and professional manner. Ensures prompt and efficient attention to customer needs.

• Applies the use of specialized tools, utilizing computers/software and follows documented procedures and policies to diagnose and complete basic repairs, including preparing required parts and tools.

• Working closely with other technicians and customer service representatives.

• Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.

• Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field.

• Completes required documentation, such as service worksheets, timesheets and warranty claims via handwritten forms or business system input screens.

• Provide high quality technical report after completing the job.

• Completes training in line with skill and business requirements Maintains service vehicle and tools for cleanliness and proper operation.

• Ensure adherence to all relevant Health, Safety & Environmental policies, procedures and legislations.

• Must participate in an on-call rotation and work overtime as required.

Functional Skills and Knowledge

• Minimum 2 years of relevant working experience required

• Basic knowledge of and/or hands-on experience with engine products (minimum 2 years)

• Ability to disassemble and assemble engines

• Experience working in diesel engine service companies is preferred

Education

• Bachelor’s degree in Automotive Engineering/ Dynamic Mechanics from Ho Chi Minh City University of Technology or HCMC University of Technology & Education
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