Title:  Specialist Online Sales & Marketing

Title: Specialist, Online Sales & Marketing
Location: Ho Chi Minh City
Business Unit: Healthcare
Job Function: E-commerce 

Job Summary:
This role focuses on Online shops execution, enhancing Clients & customers’ satisfaction, and driving the strategic direction of key accounts. The KAM will work closely with the Senior KAM and cross-functional teams to ensure the successful execution of eCommerce strategies and initiatives  

General Responsibilities

E-commerce Operations:

• Execute daily operations of e-store: listing products, submitting deals, registering campaigns, and setting up promotions on online platforms.

• Maintain and update master data including product details, pricing, and promotional schemes.

Performance Monitoring & Reporting:

• Track and report performance metrics across accounts and campaigns.

• Conduct regular business reviews with clients to assess strategy alignment and propose improvements.

• Deliver weekly and monthly reports as assigned.

Collaboration & Coordination:

• Work closely with cross-functional teams (Sales, Brand, Media, Design, Operation) to align on promotions, product launches, and stock availability.

• Liaise with external partners to ensure smooth execution of campaigns and business continuity.

Consumer Engagement:

• Follow up and support execution of merchandising activities, loyalty programs, and monthly promotional plans.

Functional Skills and Knowledge

• Proficient in Seller Center, SAP, and Microsoft Office tools.

• Strong understanding of e-commerce platforms and digital marketing practices.

• Good analytical skills and experience with dashboards, data interpretation, and reporting.

• Strong communication and negotiation skills in English.

• Strategic mindset, detail-oriented, and able to manage multiple tasks efficiently.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, E-commerce, or related fields.

• 1–2 years of experience in the e-commerce industry; experience with platforms or enablers preferred.

• Preferred: background in beauty, personal care, or pharma-cosmetics industries.