Title:  *Specialist, Business Support 1

About the Role
The Senior Assistant, Patient Solutions is responsible for implementing patient support programs through direct and meaningful interaction with patients and hospital staff. This role is essential in ensuring eligible patients receive timely access to program benefits while upholding the highest standards of documentation accuracy and regulatory compliance.

What You Will Deliver
Screen and determine patient eligibility for program enrollment, and provide clear and accurate program information to qualifying patients
Support eligible patients in completing and signing the Program Registration Form (PRF) and Drug Receipt Voucher (DRV), and obtain treating physician approval for all required documentation
Conduct preliminary and final quality checks on all program documentation to ensure accuracy and completeness prior to submission
Distribute completed forms and supporting documents to relevant stakeholders, including patients, pharmacy staff, hospital nurses, and program coordinators, in accordance with established processes
Verify patient treatment compliance by reviewing financial invoices and receipts from previous treatment cycles
Monitor each patient's program status and maintain regular contact to support timely treatment revisits
Upload all program documentation onto the program management system within stipulated timeframes
Report adverse events in accordance with pharmacovigilance guidelines and required reporting timelines
Prepare and submit monthly reports covering pharmacovigilance activity, inventory status, and patient enrollment progress
Collaborate with hospital pharmacy to develop accurate monthly drug forecasts and coordinate the timely delivery of program-supported medications
Escalate any issues arising during program implementation to the manager in a prompt and clear manner
Administrative duties and coordination tasks as required

What You Bring
College degree in Pharmacy or higher
Minimum 1 year of working experience in the pharmaceutical industry, with preference for candidates with hospital environment experience
Basic reading comprehension in English
High level of integrity, responsibility, and attention to detail
Friendly and approachable with strong communication and presentation skills
Ability to work independently with a strong sense of ownership

Why Join DKSH
At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Patient Solutions.
 

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