Title:  Senior Manager Key Account Management for Healthcare products (B2B)

Job Summary

The Senior Key Account Manager is responsible for managing and growing the organization’s most strategic and high-value accounts. This role focuses on building long-term partnerships, driving revenue growth, ensuring client satisfaction, and acting as a trusted advisor to key stakeholders. The Senior KAM works cross-functionally to deliver value-based solutions aligned with customer and business objectives.

General Responsibilities

Key Account Management

• Manage and develop a portfolio of strategic key accounts
• Build strong, long-term relationships with senior decision-makers and stakeholders
• Serve as the primary point of contact for all account-related activities
• Understand client needs, challenges, and strategic goals

Sales & Revenue Growth

• Drive account growth through upselling, cross-selling, and solution expansion
• Develop and execute account plans to achieve revenue and profitability targets
• Lead concentrated contract negotiations, renewals, and pricing discussions
• Forecast revenue and track performance against targets

Strategic Planning & Execution

• Create and maintain detailed account strategies and growth plans
• Identify new business opportunities within existing accounts
• Collaborate with internal teams to deliver tailored solutions
• Monitor market trends, competitor activity, and customer insights

Cross-Functional Collaboration

• Work closely with Sales, Marketing, Product, Operations, and Customer Success teams
• Coordinate internal resources to ensure timely and high-quality delivery
• Advocate for client needs internally and ensure issue resolution

Reporting & Performance Management

• Track KPIs, account performance, and customer satisfaction metrics
• Prepare regular account reviews, business updates, and executive presentations
• Maintain accurate CRM records and reporting

Functional Skills and Knowledge

• 3+ years of experience in key account management, strategic sales, or B2B sales
• Experience managing enterprise or national accounts
• Industry experience (e.g., healthcare, pharma, medical devices, technology, FMCG, or B2B services)
• Experience working with senior executives and C-suite stakeholders
• Strong negotiation, relationship-building, and communication skills
• Strategic mindset with strong analytical and problem-solving abilities
• Proficiency in CRM systems and sales reporting tools

Education

• Bachelor’s degree in Business, Marketing, or related field (preferred)

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