Title:  Senior Manager Commercial Excellence

About the Role
The Senior Manager Commercial Excellence leads the Sales Force Effectiveness (SFE) and Sales Force Automation (SFA) agenda at DKSH, driving commercial performance, digital transformation, and data-driven decision-making to build scalable sales capabilities. This role is pivotal in enabling the business to optimize sales execution, strengthen customer engagement, and deliver sustainable growth outcomes.

What You Will Deliver

• Lead and manage overall Sales Force Effectiveness (SFE) initiatives to optimize sales force performance and execution quality across the organization
• Drive target setting, territory alignment, segmentation, incentive calculation, and sales resource allocation to ensure strategic and efficient commercial deployment
• Ensure accuracy, transparency, and governance of incentive schemes and performance tracking methodologies to maintain stakeholder confidence and compliance
• Monitor and improve key SFE Key Performance Indicators (KPIs) including call productivity, coverage effectiveness, and customer engagement in alignment with business expectations and organizational goals
• Conduct sales performance analysis and deliver actionable insights to support strategic decision-making across stakeholder groups
• Lead Sales Force Automation (SFA) and commercial system initiatives to improve operational efficiency and enable reporting automation
• Collaborate with Information Technology (IT) and regional teams to implement and continuously enhance commercial systems and tools
• Drive automation of reporting, dashboards, workflows, and data management processes to streamline operations and reduce manual effort
• Manage and continuously improve commercial databases including Customer Relationship Management (CRM), Healthcare Professional (HCP) database, sales force database, and reporting infrastructure
• Ensure system integration, data consistency, governance, and process standardization across all commercial platforms
• Champion digital transformation initiatives to modernize sales operations and build scalable commercial capabilities
• Develop and maintain advanced analytics and business intelligence capabilities to support strategic planning and performance monitoring
• Translate complex datasets into clear, actionable insights that inform business reviews, surface growth opportunities, and improve operational effectiveness
• Lead, coach, and develop SFE and SFA team members to build strong commercial excellence capabilities within the organization
• Foster a culture of continuous improvement, accountability, innovation, and collaboration across the team
• Build team competencies in analytics, automation, commercial systems, and strategic business partnering

What You Bring

• Bachelor's degree in Business, Marketing, Economics, Information Systems, Data Analytics, or a related discipline
• Minimum 7 to 10 years of experience in Commercial Excellence, Sales Operations, Business Analytics, SFE, SFA, or related functions
• Experience in healthcare, pharmaceutical, medical device, or other sales-driven industries is preferred
• Experience managing regional or cross-functional projects is an advantage
• Prior experience leading teams and managing stakeholders across multiple functions is highly preferred
• Strong understanding of Commercial Excellence, Sales Force Effectiveness, and Sales Operations principles
• Strong business acumen with the ability to translate business needs into operational and analytical solutions
• Proven experience in incentive design, target setting, territory management, and sales analytics
• Strong knowledge of CRM systems, sales automation tools, reporting platforms, and database management
• Experience in digital transformation, process automation, and system implementation projects
• Strong project management and stakeholder management skills with the ability to drive cross-functional alignment
• Demonstrated leadership and people management capabilities with a track record of building high-performing teams
• Excellent communication and presentation skills for engaging audiences at all levels of the organization
• Fluency in English, both written and spoken

Why Join DKSH
At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Business Support.