Title:  *Senior Manager, Customer Account Management

Job Summary

Manage and strengthen relationship with Key Customer / Non Key Customer (retailer) in MT channel to achieve a long-term sustainable and profitable growth consistent with DKSH – Consumer Goods BU’s overall strategy

General Responsibilities

Business Planning:

• Develops the annual customer plans
• Establishes the product range, display, & display positions for range
• Creates, coordinate and manages budgets covering costs display and promotion costs · Implements manning & coverage plans
• Responsible for growing market share for Clients’ products in Vietnam market – MT channel 

Customer Management:

• Facilities achievement of sales targets
• Continuously monitors, report and takes appropriates action on variance between actual & plans 
• Provides inputs relating to category management to CAM team for them take on the activity with customers
• Facilitates performance reviews with all major customers on a quarterly basis. 

Customer Planning:

• Implements customer level business growth program 
• Prepares monthly customers level rolling sales forecast
• Keeps abreast on information relating to factors impacting modern trade in order to en-cash on opportunities & to take adequate precaution where required 

Customer Service Satisfaction:

• Facilitates understanding of customer needs & formulation of programs to address the same in line with company policies
• Creates & manages excellent business relationships with customer Head Office teams.
• Effectively ensures that key customers adhere to DKSH - CGBU’s standards, methods and values. 

Internal & External Operations:

• Effective communication to ensure alignment on programs & plans with sales execution team, Client Management team, Client team & customers
• Prepares and submits periodic weekly, monthly & other returns internally as required
• Participates in business review/planning meetings with Client/Client Management
• Maintains an effective database of customers to facilitate information based decision – making
• Ensure expenditure is within agreed budgeted levels 

Business Development:

• Implement efficiency & effectiveness enhancement programs 
• Follows & adapts Center of Excellent principles to local market
• Follows the market trends, channel trend & gives necessary feed back to the CAM team, Sales Execution team & Client Management team 

Staff Development:

• Ensure CAM team’s possess the desired skills, knowledge & attitude to effectively perform their job
• Plays an active role in enhancement of skills & knowledge of CAM team
• Help CAM team develop a business plan & actively facilitate achievement of the business plan targets
• Conducts one-on-one review with all CAM team to build more effective communications, to understand training and development needs, and to provide insight for the improvement of CAM team and activity performance 

Internal & External Operations:

• Effective communication to ensure alignment on programs & plans with sales execution team, Client Management team, Client team & customers
• Prepares and submits periodic weekly, monthly & other returns internally as required
• Participates in business review/planning meetings with Client/Client Management - Maintains an effective database of customers to facilitate information based decision – making
• Ensure expenditure is within agreed budgeted levels 

Business Development:

• Implement efficiency & effectiveness enhancement programs
• Follows & adapts CoE principles to local market
• Follows the market trends, channel trend & gives necessary feed back to the CAM team, Sales Execution team & Client Management team 

Functional Skills and Knowledge

• Minimum experience 10 years in FMCG in which having 5 years of experience in a leadership role for a medium size division or company
• Finance knowledge 
• Working Knowledge of Customer Marketing 
• Good communication skills
• Presentation Skills 

Education

• Bachelor in Business Administration / Sales &Marketing