Title:  *Senior Manager, Commercial Excellence

Job Summary

The Sales Force Effectiveness Manager is responsible for developing, implementing, and monitoring strategies, processes, tools, and systems to enhance sales force productivity and drive sales growth.

General Responsibilities

• Budget Management: Manage departmental operating budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
• Sales Force Diagnosis: Manage and conduct thorough sales force effectiveness diagnosis. Highlight critical sales force needs/requirements and recommend solutions 
• Strategy Development: Develop, execute and monitor sales force effectiveness plans and initiatives to drive sales growth and sales force productivity
• Process Implementation: Develop and implement processes, tools and systems (e.g. customer relationship management, field force management system, etc.) to support sales activities
• CRM Management: Manage active usage of customer relationship management program to monitor interactions with current and future customers, manage customer data and direct segmentation/targeting, etc.
• Reporting: Identify sales reporting requirements and provide reporting platforms/reports (e.g. dashboard reports, analytics solutions, etc.) that enable efficient access to sales information
• Continuous Improvement: Manage continuous improvement of sales force effectiveness framework, plans, training, processes, tools, systems and reporting to effectively support sales teams
• Collaboration: Collaborate with sales teams to understand their needs and customize solutions that will increase their effectiveness
• Project Leadership: Lead SFE projects in collaboration with regional teams to continuously improve SFE activities and ensure alignment with regional strategies and goals.

Functional Skills and Knowledge

• Demonstrate sound knowledge and understanding of the industry/market/competitors/customers
• Demonstrate sound knowledge in the general principles of sales; Familiarity with the sales environment is a must
• Demonstrate advanced research and analytical skills
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
• Demonstrate strong communication and stakeholder management skills.
• Demonstrate project management skills
• Demonstrate fluency in English, both written and spoken

Education

Degree or professional qualification in Business Studies/ Marketing/ Economics/ Management Information system or a related discipline

#LI-NN1