Title:  Senior Executive, Key Account Management (Ecommerce)

About The Role

• The Senior Executive, Key Account Management (Ecommerce) is responsible for driving end-to-end eCommerce performance across key online platforms, ensuring both commercial growth and operational excellence for assigned client portfolios. This role plays a critical part in strengthening DKSH's eCommerce capabilities by building high-impact partnerships, delivering sales targets, and enabling sustainable business growth in a fast-evolving digital landscape.

What You Will Deliver

• Serve as the primary contact point for assigned clients and brands to maximize eCommerce sales, market share, and Profit and Loss (P&L) outcomes
• Manage eCommerce store operations across Shopee, Lazada, and TikTok Shop, covering promotions, pricing, stock availability, order fulfillment, and after-sales service
• Lead Joint Business Planning (JBP) and weekly and monthly promotion planning to drive sustained revenue growth and meet sales targets
• Develop performance dashboards and deliver data-driven insights to support business decision-making and continuous improvement
• Research and deploy new online sales channels while supporting media planning, merchandising, and consumer engagement initiatives
• Coordinate across internal departments and business units to align online and offline retail strategies and ensure smooth operational execution
• Administrative duties and coordination tasks as required

What You Bring

• Bachelor's degree in a relevant field
• Minimum 4 to 5 years of working experience in the eCommerce industry; experience with eCommerce platforms or enabler organizations is an advantage
• Strong understanding of the eCommerce market landscape and deep familiarity with platform operations, tools, and solutions
• Solid knowledge of digital marketing principles and strategies
• Proficiency in Microsoft Office applications; familiarity with SAP is an advantage
• Excellent communication skills, both written and verbal, in English
• Strong critical thinking, analytical, and problem-solving capabilities
• Ability to multitask effectively and communicate clearly in a fast-paced environment
• Proven ability to work both independently and collaboratively within a team
• Proactive, organized, and results-driven with a high sense of ownership and accountability

Why Join DKSH

• At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Ecommerce and Online Sales.

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