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Title:  *Senior Executive, Business Analyst - Digital & CRM (Salesforce)

Location: 

Ho Chi Minh, VN, VN

Global Business Unit: 
Job Function:  Digital
Requisition Number:  190697
Description: 

About DKSH

DKSH is the leading Market Expansion Services provider with a focus on Asia. The Group helps other companies and brands to grow in the Consumer Goods, Healthcare, Performance Materials and Technology sectors. DKSH’s portfolio of services includes sourcing, market insights, marketing and sales, distribution and logistics as well as after-sales services. Publicly listed on the SIX Swiss Exchange, the Group operates in 35 markets with 33,000 specialists, generating net sales of CHF 11.3 billion in 2018. With its strong Swiss heritage and long business tradition since 1865, DKSH is deeply rooted in Asia Pacific.

General Responsibilities

 

1. Business Intelligence and Project Support: 60%

The job will support the implementation of new IT projects, promote the best practices and suggest process and functionalities enhancements to enhance Business efficiency and user adoption (This position is based in Vietnam and serves a regional function, supporting Digital Business and CRM operations for Cummins DKSH in Thailand, Vietnam, and Myanmar). You  will also participate in the timely execution of the regional reporting to facilitate the decision making of the top management.

  • Supports operational excellence and integration of existing projects (CRM/Service/Marketing automation), support new project integration

  • Contribute to the testing and debugging of new software or enhancements to existing software

  • Assist in the enforcement of project deadlines and schedules

  • Interact sessions with business users and development team

  • Suggest new features to existing software to support Business Efficiency and Users adoption

  • Support User adoption and learning by developing new training materials

  • Preparation and execution of the Monthly reporting

  • Build relationships with key DKSH stakeholders

2. Data Management and End-User Support: 40% 

The job will facilitate the creation, maintenance, and validation of our master data within our CRM Salesforce.com and the integrated projects. You will assume data management responsibilities currently performed by the team which will allow the team to focus on deliverables. You will use technical tools and best practices to analyze and measure DKSH Technology data quality and develop action plans to ensure the accuracy, completeness and compliance of our enterprise data with the necessary standards:

  • Ensure accuracy and integrity of Salesforce.com data

  • Analyze and identifies data sources, data redundancy and implement processes to remediate data issues and/or data clean-up efforts

  • Analyze and resolves cross-functional data issues across Salesforce.com modules:

  • Locate and define new process improvement opportunities.

  • Demonstrate skill in data analysis techniques by resolving missing/incomplete information, inconsistencies/anomalies in more complex research/data

  • Lead and perform data cleansing through periodic review

  • Manage ongoing support requests and administrative needs

  • Ensure issues are identified, tracked, reported on and resolved in a timely manner

  • Support in the user activation and deactivation process as needed

  • Participates in the execution and implementation of approved data definitions, policies, standards, and process data access

  • Manage new user onboarding and training

  • Ensure good adoption rates for all countries

 

Requirements

  • Ability to learn and become proficient quickly with new tools

  • Strong analytical thinking and problem-solving skills, focus on detail

  • Proactive, committed and insure follow-up in a very timely manner

  • Excellent organizational, prioritization, independent decision-making skills and communication skills

  • Team player, ability to interact and communicate with all levels of management

  • Demonstrated commitment to our fundamental principles of Integrity

  • Bachelor’s degree in computer science or equivalent experience

  • Proficiency with English communication (Being a regional point of contact for CRM and digital business initiatives across Cummins DKSH Thailand, Vietnam, and Myanmar)
  • At least 5 years' experience in project management, data management environment with database management, executing data imports, running exports, merging records, and running reports

Why It’s Great to Work at DKSH

At DKSH, we are driven by a purpose that goes beyond the ordinary: enriching people's lives. Through the products and services we provide, DKSH positively impacts millions of lives everyday. Join our team where entrepreneurship meets flexible work arrangements. Take the leap and start a journey where you can grow and make a difference!

Learn more about working at DKSH: https://www.dksh.com/careers

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Requisition Number:  190697
Job Function:  Digital

Apply now »