Title:  Executive Key Account Management

Job Summary

The Executive, Key Account Management is responsible for managing and nurturing relationships with key clients to drive business growth.

General Responsibilities

• Bachelor's in Business Administration / Sales &Marketing or related major
• Minimum 2 years of experience in FMCG, especially in sales/customer account management
• Working knowledge of Customer Marketing
• Good communication & planning skills
• Good command of English
• Strong analytical background and knowledge of statistical analysis methods
• Demonstrate appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions.
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word, and PowerPoint)

Functional Skills and Knowledge

• Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
• Conduct business analysis to understand market situation and clients' requirements to support development of business plans
• Prepare documents on business integration, including processes and system setups
• Prepare report and track the accuracy of clients' profit and loss
• Identify opportunities to expand services provided to clients, introduce additional VAS services to clients, and share leads with Business Development
• Coordinate with internal DKSH departments to ensure all operational issues/service complaints are resolved effectively and timely
• Prepare relevant documents for business communications and business review meetings
• Coordinate and communicate all planned activities to all operational departments and Business Units

Education

• Bachelor's in Business Administration / Sales & Marketing or related major