Title:  *Executive, Sales Force Effectiveness

About the Role
The Sales Force Effectiveness (SFE) Executive plays a critical role in enhancing sales force productivity at DKSH by implementing and monitoring processes, tools, and data-driven initiatives that strengthen commercial performance. This role offers hands-on exposure to data analysis and automation projects, providing a dynamic environment for meaningful professional growth and impact.

What You Will Deliver

• Interpret Customer Relationship Management (CRM) data, analyze results using statistical techniques, and translate findings into actionable business insights and reports
• Manage the active usage of the CRM system to monitor interactions with current and prospective customers, maintain customer data accuracy, and direct segmentation and targeting activities
• Ensure accurate and timely incentive calculations for the sales team to support motivation and performance alignment
• Collaborate with sales teams to understand their needs, customize solutions that strengthen their effectiveness, and execute and monitor Sales Force Effectiveness plans and initiatives to drive productivity
• Conduct thorough Sales Force Effectiveness diagnostics, identify critical needs and gaps, and recommend actionable solutions
• Improve data flows between systems to ensure consistency, accuracy, and timeliness of information across the organization
• Support the deployment of digital initiatives and data transformation projects to modernize commercial operations

What You Bring

• Proficiency in reporting tools, including Microsoft Excel at an advanced level
• Strong problem-solving skills with the ability to propose and drive technical solutions
• Fluent English communication skills for effective engagement with stakeholders
• System management experience is preferred
• Strong teamwork and collaboration skills, with a self-motivated and proactive approach to delivering results
• Familiarity with data analysis in market research or contact center environments is a plus

Why Join DKSH
At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Sales Force Effectiveness.
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