Title:  Assistant Manager Commercial Excellence

Job Summary

General Responsibilities

• Analyze data from the CRM system, applying statistical techniques to produce reports; transform data into actionable insights to support business operations.
• Manage the use of the Customer Relationship Management (CRM) system to track interactions with existing and potential customers; oversee customer data management, segmentation, and go-to-market approach.
• Ensure the accurate and timely calculation of sales incentive and bonus payouts for the sales force.
• Collaborate closely with sales teams to understand business needs, customize solutions to improve effectiveness; implement and monitor plans and initiatives to enhance sales force productivity.
• Conduct comprehensive evaluations of sales force performance; identify key gaps and development needs, and propose appropriate improvement solutions.Improve data flows between systems, ensuring data consistency, accuracy, and timeliness.

Functional Skills and Knowledge

• Proficient in reporting and analytics tools, including advanced MS Excel, Power BI, and SQL; knowledge of Python is an advantage.
• Able to propose and implement technical solutions effectively.
• Fluent in English for communication with stakeholders.
• Strong teamwork and collaboration skills; proactive with a growth-oriented mindset.
• Experience in data analysis within market research or customer service/contact center environments is a plus.

Education