Title:  Assistant Customer Care

Job Summary

Obtain, verify and process customer orders timely and meet zero-base targets

General Responsibilities

• Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
• Adhere to order processing policies and practices in performing daily tasks
• Process accurate and timely entry of customer orders in SAP. Follow-up open sales orders (reason of rejection) to ensure no open sales orders are left unattended in SAP
• Coordinate and recheck data/information in billing
• Coordinate and recheck any incomplete data and verify any information to prevent errors in order processing
• Collate data and conduct analysis on order processing performance to facilitate management decision-making
• Evaluate and explore opportunities to enhance operational efficiencies and customer experience
• Follow up on order status with distribution centers
• Establish and maintain good working relationships with clients/customers

Functional Skills and Knowledge

• Demonstrate basic knowledge in customer service principles and practices
• Proven SAP knowledge
• Proven experience in call center/customer service environments
• Proven ability to multi-task and prioritize workload
• Demonstrate high attention to detail, follow-through, and accuracy
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
• Demonstrate fluency in local language and ideally in English, both written and spoken

Education

Diploma/certificate in any field